help with smtp

photoboothcreations70's Avatar

photoboothcreations70

27 Sep, 2020 07:12 PM

can someone please help my smtp has stopped working threw google and i know its something dumb, i have tried to follow all the directions but i can't get it too work

  1. Support Staff 1 Posted by John Wu on 27 Sep, 2020 07:31 PM

    John Wu's Avatar

    Did you see my reply to your first posting about this at
    http://help.sparkbooth.com/discussions/sparkbooth-dslr-beta/16423-help-with-smtp

  2. 2 Posted by photoboothcreat... on 27 Sep, 2020 07:49 PM

    photoboothcreations70's Avatar

    i'm sorry it is not opening or i am not hitting something correctly. When i click the link it goes nowhere

  3. Support Staff 3 Posted by John Wu on 27 Sep, 2020 07:52 PM

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    Google changed the security requirements for their SMTP server. See the
    note below the SMTP section
    http://help.sparkbooth.com/kb/uploading-emailing-and-social-media/setup-photo-emailing
    You should use the Gmail emailer instead, which is much easier to setup.
    See attached screenshot

  4. 4 Posted by photoboothcreat... on 27 Sep, 2020 08:01 PM

    photoboothcreations70's Avatar

    no i am sorry it did not come threw to me

  5. 5 Posted by photoboothcreat... on 27 Sep, 2020 08:36 PM

    photoboothcreations70's Avatar

    ok so i got the screen shot but my dslr booth does not have that option and when i go to see if it needs up dated it says i am up to date

  6. Support Staff 6 Posted by John Wu on 27 Sep, 2020 09:11 PM

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    You need to install version 6, or if you want to stay with version 5 you
    are going to need to enable less secure apps or create an app password as
    described in the notes section at
    http://help.sparkbooth.com/kb/uploading-emailing-and-social-media/setup-photo-emailing#smtp-

  7. 7 Posted by photoboothcreat... on 27 Sep, 2020 11:14 PM

    photoboothcreations70's Avatar

    i will happily download version 6 , it says when i hit updats that 5.5 is
    the most recent version, how do i update, please

  8. 8 Posted by photoboothcreat... on 27 Sep, 2020 11:16 PM

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    On Sun, Sep 27, 2020 at 7:13 PM John photobooth <[email blocked]> wrote:
    i will happily download version 6 , it says when i hit updats that 5.5 is the most recent version, how do i update, please 


    On Sun, Sep 27, 2020 at 5:11 PM John Wu <[email blocked]> wrote:

    // Please reply above this line
    ==================================================

    From: John Wu (Support staff)

    You need to install version 6, or if you want to stay with version 5 you
    are going to need to enable less secure apps or create an app password as
    described in the notes section at
    http://help.sparkbooth.com/kb/uploading-emailing-and-social-media/setup-photo-emailing#smtp-

    On Sun, Sep 27 at 01:36 PM PDT, photoboothcreations70 wrote:

    ok so i got the screen shot but my dslr booth does not have that option and when i go to see if it needs up dated it says i am up to date

    Having trouble reading this? View this discussion online: help with smtp.

    To unsubscribe and stop receiving emails from http://help.sparkbooth.com, visit this page

  9. Support Staff 9 Posted by John Wu on 27 Sep, 2020 11:30 PM

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    Download and install from here
    https://sparkbooth.com/en/download/

  10. 10 Posted by photoboothcreat... on 28 Sep, 2020 12:24 AM

    photoboothcreations70's Avatar

    thank you i downloaded it, how do i find the license key

  11. Support Staff 11 Posted by John Wu on 28 Sep, 2020 12:28 AM

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  12. 12 Posted by photoboothcreat... on 28 Sep, 2020 12:48 AM

    photoboothcreations70's Avatar

    thank you for all your help, i am going to set up 6 and go from there, it
    did not transfer all the pics from my last session but i will work with it,
    again thank you so much for your time, Andi and John

  13. John Wu closed this discussion on 22 Oct, 2020 02:57 PM.

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