Can not activate on computer

Travis keyser's Avatar

Travis keyser

07 Jun, 2020 03:28 AM

I get the attached error I have all my firewalls turned off tried different networks unistall and reinstalled

Internet is working even aded the sparkbooth.com to the trusted sites

  1. Support Staff 1 Posted by John Wu on 07 Jun, 2020 03:55 AM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Travis Keyser on 07 Jun, 2020 04:37 PM

    Travis Keyser's Avatar

    Jon thank you for responding I looked thru the old msg boards and found
    that I needed to update my ie I am up and going thank you

  3. Support Staff 3 Posted by John Wu on 07 Jun, 2020 05:51 PM

    John Wu's Avatar

    Which version of Windows was that on?

  4. 4 Posted by Travis Keyser on 14 Jun, 2020 08:05 PM

    Travis Keyser's Avatar

    Windows 7

  5. Support Staff 5 Posted by John Wu on 14 Jun, 2020 08:20 PM

    John Wu's Avatar

    Thanks. WIndows 7 has an older network component that get updated when you
    install Internet Explorer 11. Without updating to Internet Explorer 11,
    some applications will be unable to connect to https

  6. John Wu closed this discussion on 27 Jun, 2020 02:00 AM.

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