the photo appears only half

loic's Avatar


23 May, 2020 06:33 AM

hello, I have a concern as soon as the photo is taken at the end it does not appear completely the whole photo except when I print everything appears, on the dsl it only appears in half here is the example below

  1. Support Staff 1 Posted by Joe Connell on 23 May, 2020 01:31 PM

    Joe Connell's Avatar

    It seems you have created a layout that you
    wanted to be full 4X6 Portrait (vertical style)
    but your PRINTER is set to CUT 2X6 or
    set for only a 2X6....
    Turn off the 2X6 cut in your PRINTER settings
    (not in the Sparkbooth Print settings)

  2. John Wu closed this discussion on 04 Jun, 2020 03:17 PM.

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