Help!!!!

Michelle 's Avatar

Michelle

06 May, 2020 03:50 AM

I have just purchased this mirror photo booth using spark booth.

I have a canon camera that takes photos out of the booth however when we put it into the booth it’s just photos of the Camera lense
coming out and not the person/ people

Can someone advise what to do please?

The photos outside the booth are crisp, clear and beautiful, it would be great to have this same quality with the booth.

Regards,
Michelle

  1. Support Staff 1 Posted by John Wu on 06 May, 2020 05:26 AM

    John Wu's Avatar

    Sounds like a hardware issue. Have you connected the mirror booth
    manufacture about how to mount the camera in their booth?

  2. 2 Posted by Michelle on 06 May, 2020 05:32 AM

    Michelle 's Avatar

    Hi there
    Gosh thanks so much for your prompt reply.

    Yes and they advised what to do, however after doing this we still have the problem.

    The photos outside the booth are beautiful, just can’t take any in booth :-(

  3. Support Staff 3 Posted by Joe Connell on 06 May, 2020 01:02 PM

    Joe Connell's Avatar

    ?????

    So when you have the camera in the booth be hide your Mirror glass
    the photos are being taken but look like crap....

    It sounds like the camera is in auto focus and is focusing on
    the inner glass in stead of thru the glass on the person / people.

    You should manually focus on someone standing in the position
    that the people will be for your booth and try a session.

  4. John Wu closed this discussion on 04 Jun, 2020 03:16 PM.

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