Stolen computer

netzisalcedo's Avatar


27 Feb, 2020 07:35 AM

I bought a dslr licence from you on october 30, 2019 with the following email adress: [email blocked]
Unfortunatelly the computer where it was activated got stolen (along with my cellphone and other things), so I'm writing to ask if you could revoke all the activations remotely, and maybe change the licence key since the thieves could get it form the computer.
If not then tell please me what can be done. Thanks

  1. Support Staff 1 Posted by John Wu on 27 Feb, 2020 08:10 AM

    John Wu's Avatar

    Changing the license key will deactivate any installs you have, and you
    will need to reactivate those installs using the new key. Is it ok to make
    the change now?

  2. 2 Posted by netzisalcedo on 27 Feb, 2020 09:49 PM

    netzisalcedo's Avatar

    yes, do so please

  3. Support Staff 3 Posted by John Wu on 28 Feb, 2020 04:57 AM

    John Wu's Avatar

    I changed the license key and sent a recover license email with the new key

  4. 4 Posted by netzisalcedo on 28 Feb, 2020 07:11 AM

    netzisalcedo's Avatar

    Thank you =)

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