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22 Aug, 2019 02:03 AM

my camera is not connecting

  1. Support Staff 1 Posted by Joe Connell on 22 Aug, 2019 02:11 AM

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    What camera are you using?
    Is it one that is listed on the DSLR page?

    Compatible Canon Cameras:
    EOS Rebel T7 / 2000D / 1500D / Kiss X90, EOS Rebel T7i / 800D / Kiss X9i, EOS R * , EOS RP * , EOS Rebel T100 / 4000D / 3000D, EOS Rebel T6 / 1300D / Kiss X80, EOS Rebel T6s / 760D / 8000D, EOS Rebel T6i / 750D / Kiss X8i, EOS Rebel T5 / 1200D, EOS Rebel T5i / 700D / Kiss X7i, EOS Rebel T4i / 650D / Kiss X6i, EOS Rebel T3 / 1100D, EOS Rebel T3i / 600D, EOS Rebel T2i / 550D, EOS Rebel T1i / 500D, EOS Rebel XSi / 450D, EOS Rebel XS / 1000D, EOS 80D * , EOS 77D / 9000D, EOS 70D, EOS 60D, EOS 50D, EOS 40D, EOS 7D Mark II * , EOS 7D, EOS 6D, EOS 6D Mark II, EOS 5DS * , EOS 5DS R * , EOS 5D Mark II, EOS 5D Mark III, EOS 5D Mark IV, EOS-1D C * , EOS-1D Mark III * , EOS-1D Mark IV * , EOS-1D X * , EOS-1D X Mark II * , EOS-1Ds Mark III * , EOS Rebel SL2 / 200D / Kiss X9, EOS SL1 / 100D / Kiss X7 PowerShot SX70 HS, EOS M50 / Kiss M *

    Compatible Nikon Cameras:
    Nikon 1 V3, Nikon D3, D3X, D5, D4S, D90, D300, D300S, D500, D600, D610, D700, D750, D800, D810, D850, D5000, D5100, D5200, D5300, D5500, D5600, D7000, D7100, D7200, D7500, z6, z7

    • Supported by camera component but unverified. If you have this camera model and it works for you, please let us know.
  2. 2 Posted by holtonav on 22 Aug, 2019 02:52 AM

    holtonav's Avatar

    Yes I have a Canon EOS 70D and it was working before

    Sent from Mail for Windows 10

  3. Support Staff 3 Posted by John Wu on 22 Aug, 2019 03:43 AM

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    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    Or see

  4. 4 Posted by holtonav on 25 Aug, 2019 10:14 PM

    holtonav's Avatar

    Sorry I’m Just getting back to you, I was out of town

    Sent from Mail for Windows 10

  5. 5 Posted by holtonav on 25 Aug, 2019 11:26 PM

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    Canon 70D

    Sent from Mail for Windows 10

  6. Support Staff 6 Posted by John Wu on 25 Aug, 2019 11:35 PM

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    That camera is not listed as a compatible camera. See

  7. 7 Posted by holtonav on 25 Aug, 2019 11:39 PM

    holtonav's Avatar

    I have the EOS 70D and it is your list

    Sent from Mail for Windows 10

  8. Support Staff 8 Posted by John Wu on 25 Aug, 2019 11:41 PM

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    Sorry, that list needs to be updated. It is compatible. See

  9. 9 Posted by holtonav on 25 Aug, 2019 11:43 PM

    holtonav's Avatar

    Sorry if I just put 70D, But I have EOS 70D I check before I purchased your program to make sure my camera would work with it. I have used it before and it worked fine. I wouldn’t have brought your program if I didn’t have the right camera

    Sent from Mail for Windows 10

  10. Support Staff 10 Posted by John Wu on 25 Aug, 2019 11:50 PM

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    it was my mistake. It is compatible. There is probably something going on
    with your camera or the connect. See

  11. 11 Posted by holtonav on 26 Aug, 2019 01:46 AM

    holtonav's Avatar

    Yes I got to work, but now it will not take any pictures it keeps saying out of focus. But I will check on Monday and if I’m still having problems I will let you know.
    Thank you for all of your help, and I do love the program

    Sent from Mail for Windows 10

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