Software not responding

Luigi's Avatar

Luigi

18 Aug, 2019 09:01 AM

Hello my software is not responding. I've tried to update the software but still it's not working. The specs of my machine are lenovo tiny pc i5 8gb ram 500gb hdd 3ghz. Before I encountered this problem I was trying a smaller monitor with the same computer then i updated the software and that's wherr it started to not work. I cannot send you my log because it wont work

  1. Support Staff 1 Posted by John Wu on 18 Aug, 2019 03:22 PM

    John Wu's Avatar

    Go to https://sparkbooth.com/en/download to install the latest version and
    see if it works

  2. 2 Posted by Luigi on 18 Aug, 2019 04:05 PM

    Luigi's Avatar

    I've already tried it still won't work its stuck on the red curtain screen and it wont show the menu button whatever I do.. I've tried ctrl 1 ctrl L f1 nothing.. but it seems that I've found a temporary solution i downloaded the later version sparkbooth 5 and its working...

  3. Support Staff 3 Posted by John Wu on 18 Aug, 2019 04:51 PM

    John Wu's Avatar

    Try resetting to settings back to default
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

  4. 4 Posted by Luigi on 18 Aug, 2019 07:41 PM

    Luigi's Avatar

    Yes! Thank you so much! It's now working again.!

  5. John Wu closed this discussion on 30 Sep, 2019 10:36 PM.

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