Photos are blurry

Heather's Avatar

Heather

16 Aug, 2019 06:48 PM

Help! Photos are fuzzy. Camera is set to autofocus automatically when I hook up to the program. Using a compatible Cannon camera. Is there a customer support line I can call to get help asap? I'm setting up for an event now.

  1. Support Staff 1 Posted by John Wu on 16 Aug, 2019 06:55 PM

    John Wu's Avatar

    Sorry, we do not have telephone support. Can you send your log by holding
    down shift-ctrl-9 from Sparkbooth's main screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Heather on 16 Aug, 2019 06:57 PM

    Heather's Avatar

    Done, but it came under my company email of [email blocked]

  3. Support Staff 3 Posted by John Wu on 16 Aug, 2019 07:01 PM

    John Wu's Avatar

    I do not see the request. Did you press the OK button after the request
    support dialog was displayed? And was your computer connected to the
    internet?

  4. 4 Posted by Heather on 16 Aug, 2019 07:07 PM

    Heather's Avatar

    Wheel keeps spinning like it wont sent but I'm connected to internet just fine.

  5. 5 Posted by Heather on 16 Aug, 2019 07:21 PM

    Heather's Avatar

    It sent now

  6. Support Staff 6 Posted by John Wu on 16 Aug, 2019 07:25 PM

    John Wu's Avatar

    I see a couple issues:

    The log shows that your camera is not set to auto focus (isAF = false). If
    you plan to use manual focus, you should manually adjust the focus after
    you setup the booth.
    The processor of the computer you are using is very under powered which
    will cause problems running the software. The recommended processor is i5
    2.5 Ghz or better.
    https://www.cpubenchmark.net/cpu.php?cpu=AMD+E1-1200+APU&id=1427

  7. Support Staff 7 Posted by Joe Connell on 16 Aug, 2019 07:42 PM

    Joe Connell's Avatar

    Here is a suggestion if you have no knowledge
    using a DSLR camera...

    1) Start with the Camera set for AF (on the lens ring)
    2) Have someone stand in your booth area where they
    would normally stand to do a photo booth session.
    3) Using a layout that has more than one photo \ Start the session (in AF)
    4) As soon as the first photo is taken (in AF) switch the AF to MF
    - this will Lock the focus to where the person is standing and
    the rest of the photos should be in focus

  8. 8 Posted by Heather Blaszcz... on 16 Aug, 2019 07:45 PM

    Heather Blaszczyk's Avatar

    Thanks. Everything I saw said to use manual focus so that's why it is on
    that. I'll try your tips to see if it works. I had to leave the venue so I
    cannot access it anymore today. Some stuff says to use a light backdrop
    with your program. I've always used black but should I get a lighter one?

  9. Support Staff 9 Posted by Jorge Oliva on 16 Aug, 2019 11:59 PM

    Jorge Oliva's Avatar

    This is a good video on how to set up a DSLR even if its another software it still works with spark booth
    https://www.youtube.com/watch?v=zjEmM0cNKHs&index=2&list=PL...

  10. 10 Posted by Heather Blaszcz... on 17 Aug, 2019 01:44 AM

    Heather Blaszczyk's Avatar

    Thanks! It worked great with other programs but is having trouble now. I'm
    excited to use Sparkbooth now, just have to get it all dialed in right. I
    will watch this and update the settings tomorrow. Thanks for the help.

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