tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/1432-random-session-cancellationSparkbooth: Discussion 2018-10-18T22:17:45Ztag:help.sparkbooth.com,2010-04-06:Comment/348547642014-10-06T18:47:47Z2014-10-06T18:49:20ZRandom Session Cancellation<div><p>There are 2 such files that we can use to possible track
down<br>
what may be causing you this issue of the Sessions random
closing<br>
without user interactions.</p>
<p>In the Sparkbooth folder (C:\Users\New
User\Documents\Sparkbooth)<br>
you will find a file <strong>sparkbooth.txt</strong></p>
<p>The other is in Settings > Premium and select Import/Export
Configurations<br>
and Export this file to your Desktop (or somewhere you can find
it)<br>
then Attach both files here and we will review them.</p>
<p>Q? why do you need to disconnect your keyboard?<br>
Q? do you have a touch screen monitor?<br>
Q? do you have the Cancel button checked in the Start Screen
settings (Ctr;+2)</p>
<p>It sounds to me like during these sessions, the guest/user
is<br>
either triggering the Start button or Touching the screen...???</p>
<p>Can you send a screen shot of your photo booth screen with
the<br>
before session starts view and a during session view<br>
[like the 2 attached]</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/348547642014-10-08T19:30:01Z2014-10-08T19:30:01ZRandom Session Cancellation<div><p>So I checked sparkbooth.txt and there are no log messages newer
the<br>
10/3/2014. The random cancellation issue began on 10/4/2014. I
will<br>
attach that file when I get a chance to. The system is
currently<br>
connected to a tiny 7" LCD which makes reading impossible. I will
need<br>
to attach a larger screen to the system and attach it to a network
to<br>
get files off the system.</p>
<p>The Keyboard was removed because it would not it into the
enclosure I am<br>
using. Today I tested it again with a wireless US keyboard which I
left<br>
attached and the problem persists.<br>
I am not using a touch screen and I do not have the cancel button
the<br>
start screen.</p>
<p>I ran a test where I disconnected the start button and instead
just used<br>
the keyboard to ensure that the start button was not the issue and
the<br>
cancellation issue persists.</p>
<p>I will send the sparkbooth.txt, the config files and also
the<br>
screenshots later tonight when have the system hooked up to a
network</p>
<p>Garrick Chang</p></div>garrick331tag:help.sparkbooth.com,2010-04-06:Comment/348547642014-10-08T22:59:35Z2014-10-08T22:59:38ZRandom Session Cancellation<div><p>I have experienced this also. Usually if Canon dslr camera is
set to full auto and lighting is not sufficient to find a point to
auto adjust too. I assumed that was the cause but could be
wrong.</p></div>Briantag:help.sparkbooth.com,2010-04-06:Comment/348547642014-10-08T23:31:29Z2014-10-08T23:31:29ZRandom Session Cancellation<div><p>Camera errors, like Brain described, will automatically cancel a
session.<br>
But usually when that happens, you should see a notification pop up
in the<br>
top right corner of the screen.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/348547642014-10-10T05:17:27Z2014-10-10T05:17:28ZRandom Session Cancellation<div><p>im getting the same as above also using canon 450d and 600 and
random camera not connected / no canera detected..any clues</p></div>Mark B