Urgent! Unable to activate license

Nicole Taveras's Avatar

Nicole Taveras

14 Aug, 2019 02:53 AM

I have been using the same licensed version of sparkbooth for some time now. I was in the process of creating a template when all of a sudden the app closed on its own. When I relaunched sparkbooth I received a window that said the 30 day trial had expired. I made several attempts to enter my email address and license key. I keep receiving an error that says connect ETIMEDOUT. Please help!!! I need this work ASAP

  1. Support Staff 1 Posted by John Wu on 14 Aug, 2019 02:56 AM

    John Wu's Avatar

    The hosting company is doing a maintenance upgrade on the server.
    It should be done in a couple of hours and you can try again.

  2. Support Staff 2 Posted by John Wu on 14 Aug, 2019 03:23 AM

    John Wu's Avatar

    The activation server is back up. Please try it again.

  3. John Wu closed this discussion on 30 Sep, 2019 10:36 PM.

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