Software is frozen

Stefan's Avatar

Stefan

16 Jun, 2019 08:18 PM

Immediately after the message "Camera is started", the software is again "frozen" and has not responded to further input. It is usually sufficient for the operator to press Stgr-Z. This has at the last event on 16.06.2019 so against 1:50 pm. But not helped anymore. It had to be logged in via strg-alt-del of the windows user. I have attached the log. An i7 with 4GHz and Win10 is used.

  1. 1 Posted by Stefan on 16 Jun, 2019 08:20 PM

    Stefan's Avatar
  2. Support Staff 2 Posted by John Wu on 16 Jun, 2019 08:25 PM

    John Wu's Avatar

    Can you send your system information by holding down shift-ctrl-9 from
    Sparkbooth's main screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  3. 3 Posted by Stefan on 16 Jun, 2019 09:50 PM

    Stefan's Avatar

    I guessed it :-)

    done

  4. John Wu closed this discussion on 10 Jul, 2019 08:55 PM.

  5. Stefan re-opened this discussion on 01 Sep, 2019 05:41 PM

  6. 4 Posted by Stefan on 01 Sep, 2019 05:41 PM

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    Today I had a crash again and in the log there is also a hint:

    Sun Sep 1 2019 04:46:21 PM   CanonLiveView.endChangedTv, Error #1009TypeError: Error #1009
        at com.sparkbooth.dslr::CanonLiveView/turnOffLiveView()
        at com.johnwupresents.utils::Delay/onTimerComplete()
        at flash.events::EventDispatcher/dispatchEvent()
        at flash.utils::Timer/tick()
    Sun Sep 1 2019 04:46:21 PM  uncaughtError: 1009, TypeError, Error #1009
    TypeError: Error #1009
        at com.johnwupresents.sparkbooth.components.cameras::WebcamCamera/endVideo()
        at com.johnwupresents.utils::Delay/onTimerComplete()
        at flash.events::EventDispatcher/dispatchEvent()
        at flash.utils::Timer/tick()
    

    That only for info. Maybe it helps you

  7. Support Staff 5 Posted by John Wu on 03 Sep, 2019 06:34 PM

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    Thanks. I will look into this.

  8. John Wu closed this discussion on 30 Sep, 2019 10:37 PM.

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