Help resetting license

Jon Servidio's Avatar

Jon Servidio

05 Jun, 2019 10:37 PM

I have 2 booths and 3 licenses. Can you reset and give me a new code?

  1. Support Staff 1 Posted by John Wu on 05 Jun, 2019 10:57 PM

    John Wu's Avatar
  2. 2 Posted by Jon Servidio on 06 Jun, 2019 01:17 AM

    Jon Servidio's Avatar

    Yes I understand, but my ex partner took one of the booths
    And the licenses are mine. All he needs is my email
    And the old code and he is in... I wanted to try to get a different code

    Jon Servidio
    Status Productions
    w 973.618.1875
    c 973.632.8251
    www.flauntyourstatus.com
    Weddingwire Couples Choice Award recipient
    The Knot Best Of Weddings DJs and Photobooths
    Sent from my iPhone

  3. Support Staff 3 Posted by John Wu on 06 Jun, 2019 01:22 AM

    John Wu's Avatar

    I can change the license key of your license. Changing the license key will
    deactivate any installs you have, and you will need to reactivate those
    installs using the new key. Is it ok to make the change now?

  4. Support Staff 4 Posted by Joe Connell on 06 Jun, 2019 01:27 AM

    Joe Connell's Avatar

    NOTE: just because he knows your email will not get him
    the license information. That is sent to YOUR email.

  5. 5 Posted by Jon Servidio on 06 Jun, 2019 01:30 AM

    Jon Servidio's Avatar

    Yes thank you!

    Jon Servidio
    Status Productions
    w 973.618.1875
    c 973.632.8251
    www.flauntyourstatus.com
    Weddingwire Couples Choice Award recipient
    The Knot Best Of Weddings DJs and Photobooths
    Sent from my iPhone

  6. 6 Posted by Jon Servidio on 06 Jun, 2019 01:36 AM

    Jon Servidio's Avatar

    Now is fine

    Jon Servidio
    Status Productions
    w 973.618.1875
    c 973.632.8251
    www.flauntyourstatus.com
    Weddingwire Couples Choice Award recipient
    The Knot Best Of Weddings DJs and Photobooths
    Sent from my iPhone

  7. Support Staff 7 Posted by John Wu on 06 Jun, 2019 01:43 AM

    John Wu's Avatar

    I changed the key for your license, and sent you a recover license email
    with the new key.

  8. 8 Posted by Jon Servidio on 06 Jun, 2019 01:46 AM

    Jon Servidio's Avatar

    Thank you John

    Jon Servidio
    Status Productions
    w 973.618.1875
    c 973.632.8251
    www.flauntyourstatus.com
    Weddingwire Couples Choice Award recipient
    The Knot Best Of Weddings DJs and Photobooths
    Sent from my iPhone

  9. John Wu closed this discussion on 10 Jul, 2019 08:54 PM.

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