Facebook login problem

Eder Rojas's Avatar

Eder Rojas

29 May, 2019 02:08 AM

Hello One Week ago the program updates but now I have a problem for login in facebook for loading the photos in my page please help.

  1. Support Staff 1 Posted by John Wu on 29 May, 2019 02:16 AM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Jake's Word #1 on 29 May, 2019 03:44 AM

    Jake's Word #1's Avatar

    Hello the problem is bigger then that every time I try to login the program
    stop working and close everything works fine just the problem for now is
    login in Facebook

    El mar., 28 de may. de 2019 7:17 PM, John Wu <
    [email blocked]> escribió:

  3. Support Staff 3 Posted by John Wu on 29 May, 2019 03:56 AM

    John Wu's Avatar

    Sorry, I did not understand that. Can you clarify?

    >

  4. Support Staff 4 Posted by Joe Connell on 29 May, 2019 03:58 AM

    Joe Connell's Avatar

    The problem is FACEBOOK but we need your help to fix it...
    as John already stated send your log by holding down
    shift-ctrl-9 keys all at the same time from Sparkbooth's main screen
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  5. 5 Posted by Jake's Word #1 on 29 May, 2019 04:06 AM

    Jake&#x27;s Word #1's Avatar

    Ever since the program updated every time I try to log in to Facebook, the
    program shuts down, I've tried multiple times and the same thing happens.

    El mar., 28 de may. de 2019 8:58 PM, Joe Connell <
    [email blocked]> escribió:

  6. Support Staff 6 Posted by John Wu on 29 May, 2019 04:08 AM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  7. Support Staff 7 Posted by Joe Connell on 29 May, 2019 04:10 AM

    Joe Connell's Avatar

    I have read your message 3 times (you posted the same thing)
    and this is the 4th time (I am posting the same thing - READ THIS

    The problem is FACEBOOK but we need your help to fix it...
    as John already stated send your log by holding down
    shift-ctrl-9 keys all at the same time from Sparkbooth's main screen
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

    If you post that same message again with out sending
    the Request Support information, we can not help you.

  8. Support Staff 8 Posted by John Wu on 29 May, 2019 07:05 AM

    John Wu's Avatar

    I wanted you to send your system information so I could see which version
    you are running. It looks like you have a Sparkbooth DSLR 5 license... Can
    you try this new build of Sparkbooth DSLR 5 and let me know if it fixes
    your Facebook login?
    https://www.dropbox.com/s/f23v0gnf8vi9eey/sparkboothdslr-5.0.170.exe?dl=0

  9. John Wu closed this discussion on 10 Jul, 2019 08:54 PM.

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