tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/13940-connectivitySparkbooth: Discussion 2019-07-10T20:54:31Ztag:help.sparkbooth.com,2010-04-06:Comment/473052882019-05-28T17:25:57Z2019-05-28T17:25:57ZConnectivity <div><p>You said <strong><em>I have plugged it into the computer and not the usb hub</em></strong></p>
<p>If you plugged it into the computer, what did you plug it into if not the USB connection???</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/473052882019-05-28T17:26:26Z2019-05-28T17:26:26ZConnectivity <div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/473052882019-05-28T17:27:55Z2019-05-28T17:27:55ZConnectivity <div><p>I suspect you have downloaded the Premium version and that would be only for webcams...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/473052882019-05-28T17:33:32Z2019-05-28T17:33:33ZConnectivity <div><p>I plugged it into the usb computer slot.<br>
I also have a usb hub plugged in the computer I usually plug the camera<br>
into. But either way it’s not connecting.</p></div>reyna cuevatag:help.sparkbooth.com,2010-04-06:Comment/473052882019-05-28T17:49:21Z2019-05-28T17:49:21ZConnectivity <div><p>as John asked...<br>
Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Joe Connell