tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/13845-camera-gets-stuck-liveview-failsSparkbooth: Discussion 2019-06-11T15:21:11Ztag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-12T14:39:00Z2019-05-12T14:39:02Zcamera gets stuck, liveview fails<div><p>hello, I am having a glitch that the camera cancels a session and says camera not connected, enable live view. but liveview is already enabled on the camera and the camera is on manual mode. it is my first event with a new computer, not sure if that is part of the issue.</p></div>cristinatag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-12T15:28:28Z2019-05-12T15:28:28Zcamera gets stuck, liveview fails<div><p>Start with sending a Request Support from the About page in settings OR from the main screen Hold down the <strong>Ctrl + Shift + 9</strong> keys all at the same time... type Camera stuck in comments and send / OK</p>
<p>This will provide us with a lot more info about your set up to help you.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-12T15:46:29Z2019-05-12T15:46:29Zcamera gets stuck, liveview fails<div><p>+Well first issue I see is you are using the DSLR version 6.0<br>
with a computer that doesn't meet the minimum system requirements.<br>
You have == SYSTEM INFO == Name<br>
Intel(R) Core(TM) i7-8650U CPU @ <strong>1.90GHz</strong><br>
and for the DSLR 6.0 version you need<br>
System Requirements: Windows (7 or later), compatible Canon<br>
or Nikon DSLR camera, 4GB or more RAM, and<br>
Intel i5 processor or better <strong>(2.5Ghz or faster)</strong></p>
<p>There can also be the camera setting for format = Large Fine Jpeg<br>
that can be too big causing your camera to over work and shut down.</p>
<p>John will reply soon and provide additional support.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-12T15:48:11Z2019-05-12T15:48:11Zcamera gets stuck, liveview fails<div><p>Also see<br>
<a href="http://help.sparkbooth.com/kb/sparkbooth-dslr/sparkbooth-dslr-crashing-taking-photos">http://help.sparkbooth.com/kb/sparkbooth-dslr/sparkbooth-dslr-crash...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-12T16:14:05Z2019-05-12T16:14:07Zcamera gets stuck, liveview fails<div><p>Ok thank you Joe, I was afraid it was my computer again. The guys at best<br>
buy covinced me that it would be fast enough even though its not a 2.5 ghz.<br>
Ok ill tey changing the jpeg settings and see if that helps. Thank so for<br>
your quick response. I really really appreciate it.</p></div>Cristina Rosadotag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-13T19:18:11Z2019-05-13T19:18:12Zcamera gets stuck, liveview fails<div><p>Camera connected but unable to start liveView but liveview is already enabled on the camera and the camera is on manual mode.</p></div>Jim Chen tag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-13T19:20:26Z2019-05-13T19:20:26Zcamera gets stuck, liveview fails<div><p>See if this helps<br>
<a href="http://help.sparkbooth.com/kb/sparkbooth-dslr/enabling-dslr-live-view">http://help.sparkbooth.com/kb/sparkbooth-dslr/enabling-dslr-live-view</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-13T19:29:57Z2019-05-13T19:29:57Zcamera gets stuck, liveview fails<div><p>Also, you have a old version of 6.0.64<br>
and you should update to the current 6.0.105</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/472566462019-05-14T02:31:48Z2019-05-14T02:31:49Zcamera gets stuck, liveview fails<div><p>Updated to current version problem fixed<br>
Thank you so much.</p></div>Jim