camera gets stuck, liveview fails

cristina's Avatar

cristina

12 May, 2019 02:39 PM

hello, I am having a glitch that the camera cancels a session and says camera not connected, enable live view. but liveview is already enabled on the camera and the camera is on manual mode. it is my first event with a new computer, not sure if that is part of the issue.

  1. Support Staff 1 Posted by Joe Connell on 12 May, 2019 03:28 PM

    Joe Connell's Avatar

    Start with sending a Request Support from the About page in settings OR from the main screen Hold down the Ctrl + Shift + 9 keys all at the same time... type Camera stuck in comments and send / OK

    This will provide us with a lot more info about your set up to help you.

  2. Support Staff 2 Posted by Joe Connell on 12 May, 2019 03:46 PM

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    +Well first issue I see is you are using the DSLR version 6.0
    with a computer that doesn't meet the minimum system requirements.
    You have == SYSTEM INFO == Name
    Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz
    and for the DSLR 6.0 version you need
    System Requirements: Windows (7 or later), compatible Canon
    or Nikon DSLR camera, 4GB or more RAM, and
    Intel i5 processor or better (2.5Ghz or faster)

    There can also be the camera setting for format = Large Fine Jpeg
    that can be too big causing your camera to over work and shut down.

    John will reply soon and provide additional support.

  3. Support Staff 3 Posted by John Wu on 12 May, 2019 03:48 PM

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  4. 4 Posted by Cristina Rosado on 12 May, 2019 04:14 PM

    Cristina Rosado's Avatar

    Ok thank you Joe, I was afraid it was my computer again. The guys at best
    buy covinced me that it would be fast enough even though its not a 2.5 ghz.
    Ok ill tey changing the jpeg settings and see if that helps. Thank so for
    your quick response. I really really appreciate it.

  5. 5 Posted by Jim Chen on 13 May, 2019 07:18 PM

    Jim Chen 's Avatar

    Camera connected but unable to start liveView but liveview is already enabled on the camera and the camera is on manual mode.

  6. Support Staff 6 Posted by John Wu on 13 May, 2019 07:20 PM

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  7. Support Staff 7 Posted by Joe Connell on 13 May, 2019 07:29 PM

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    Also, you have a old version of 6.0.64
    and you should update to the current 6.0.105

  8. 8 Posted by Jim on 14 May, 2019 02:31 AM

    Jim's Avatar

    Updated to current version problem fixed
    Thank you so much.

  9. John Wu closed this discussion on 11 Jun, 2019 03:21 PM.

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