Sparkbooth freezes

Cristina's Avatar

Cristina

04 May, 2019 01:20 AM

Hello,
I have a brand new surface pro4 im using and its only the 2nd time im using it for the photo booth and it keeps freezing and the retake button got removed and after it takes the photo it glitches like if it was a gif. And the live view function keeps getting removed even though i have live view enabled on the camera.

  1. Support Staff 1 Posted by Joe Connell on 04 May, 2019 01:26 AM

    Joe Connell's Avatar

    Send a Request Support from the Settings > About screen
    OR from the main screen (where you do sessions)
    Hold down the Ctrl + Shift + 9 keys all at the same time
    and a window will open...
    type Freezing in the comments and send / OK

    This will provide the support team more information
    about your system to help you

  2. John Wu closed this discussion on 11 Jun, 2019 03:18 PM.

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