Speed up the software

Timothy Smith's Avatar

Timothy Smith

30 Apr, 2019 07:12 PM

Quick question. When I run the software it seems to take forever to count down and after the "3,2,1 ready" it seems like there is a delay while it focuses the camera and eventually takes the shot. Just curious what settings I could tweak to get the whole process to move a little faster. Even after the shot when it is "developing the picture" it just seems so slow. I don't think its the computer. The specs meet your recommended. I just think its a settings issue.

Please help!

  1. Support Staff 1 Posted by Joe Connell on 30 Apr, 2019 07:32 PM

    Joe Connell's Avatar

    FIRST: does your computer meet the System Requirements
    for the version software that you have?
    Premium System Requirements: Windows (7 or later) or
    Mac OS 10.7 or later, Webcam, 4GB or more RAM, and
    i3 processor or better (2.0 Ghz or faster)
    DSLR System Requirements: Windows (7 or later),
    compatible Canon or Nikon DSLR camera, 4GB or more RAM,
    and Intel i5 processor or better (2.5Ghz or faster)

    SECOND: from what you said, it appears you are using Auto Focus that will delay the photo taking. The software sends the command to the camera to TAKE the photo and when you use auto focus, the camera receives that command and THEN has to take the time to focus which can be from 1-5 seconds...

    Now in order to help you better, send a Support Request
    from the software by holding down the Ctrl + Shift + 9 keys
    all at the same time.

    Type "Speed up software" in the comments and send/ok.
    This will provide us with information regarding why
    your system is taking longer than it should.

    Joe Connell - SB Support

  2. Support Staff 2 Posted by John Wu on 30 Apr, 2019 09:37 PM

    John Wu's Avatar

    For DSLR cameras, it will take the photo faster if it is set to manual mode
    and manual focus

  3. John Wu closed this discussion on 11 Jun, 2019 03:17 PM.

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