Joe Connell on 30 Apr, 2019 07:32 PM
FIRST: does your computer meet the System Requirements
for the version software that you have? Premium System Requirements: Windows (7 or later) or
Mac OS 10.7 or later, Webcam, 4GB or more RAM, and
i3 processor or better (2.0 Ghz or faster) DSLR System Requirements: Windows (7 or later),
compatible Canon or Nikon DSLR camera, 4GB or more RAM,
and Intel i5 processor or better (2.5Ghz or faster)
SECOND: from what you said, it appears you are using Auto Focus that will delay the photo taking. The software sends the command to the camera to TAKE the photo and when you use auto focus, the camera receives that command and THEN has to take the time to focus which can be from 1-5 seconds...
Now in order to help you better, send a Support Request
from the software by holding down the Ctrl + Shift + 9 keys
all at the same time.
Type "Speed up software" in the comments and send/ok.
This will provide us with information regarding why
your system is taking longer than it should.