tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/13744-problem-connection-with-facebookSparkbooth: Discussion 2019-06-11T15:17:40Ztag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-24T14:09:55Z2019-04-24T14:09:55ZProblem connection with facebook<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-24T15:34:27Z2019-04-24T15:34:28ZProblem connection with facebook<div><p>John,</p>
<p>There is no Request Support on my software.<br>
I am using Sparkbooth DSLR version 4.3.113 and there is no update to it.<br>
Sendding you error message.</p></div>Marcos Caplantag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-24T15:43:04Z2019-04-24T15:43:04ZProblem connection with facebook<div><p>The Facebook is no longer works with version 4. Try version 5 or 6 which<br>
had been updated to work with Facebook's new service.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-24T16:26:24Z2019-04-24T16:26:24ZProblem connection with facebook<div><p>Version 5 or 6 are upgrade that license you show is version 4. you can upgrade here <a href="https://secure.sparkbooth.com/upgrade/">https://secure.sparkbooth.com/upgrade/</a></p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-25T19:34:09Z2019-04-25T19:34:11ZProblem connection with facebook<div><p>Hi,</p>
<p>I have bought from your company 9 licenses of sparkbooth DSLR that I’ve been using since.<br>
Normally I used facebook feature and that had always worked fine.<br>
Now it stopped working and after I have asked why that happened I got<br>
a message from your company saying that I must upgrade.<br>
The upgrade is USD 103,00 ? for each ?<br>
I don’t want to upgrade my 9 licenses that was working fine.</p>
<p>What can you do about it ?</p></div>Marcos Caplantag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-25T19:41:47Z2019-04-25T19:41:47ZProblem connection with facebook<div><p>Sparkbooth 4 is not compatible with the new Facebook service. Facebook made<br>
nay changes to their service. If you want to continue to use Facebook with<br>
Sparkbooth, you will have to upgrade to version 5 or 6. Looks like the last<br>
4 licenses you purchased already work with version 5.<br>
Are you selling photo booths? We do have reseller discounts for bulk<br>
license purchases.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-25T20:19:39Z2019-04-25T20:19:40ZProblem connection with facebook<div><p>John,</p>
<p>Thank you for explaining that, I didn't know that licenses<br>
were related to software version.<br>
Could you please send me by email what were those 4 that I can<br>
use with facebook ?<br>
I don't sell photobooths All of those are for our use only.<br>
Please help me how to upgrade my licenses with the best price possible.</p></div>Marcos Caplantag:help.sparkbooth.com,2010-04-06:Comment/472039952019-04-25T20:37:11Z2019-04-25T20:37:11ZProblem connection with facebook<div><p>I sent you a recover license email with all your licenses. The licenses<br>
that work with Sparkbooth 5 are all purchased on Aug 12, 2016 and later.<br>
If you want to upgrade your earlier licenses, you will need to go to<br>
<a href="https://sparkbooth.com/upgrade">https://sparkbooth.com/upgrade</a> and enter each older license into the form.</p></div>John