on 25 Apr, 2019 07:34 PM
I have bought from your company 9 licenses of sparkbooth DSLR that I’ve been using since.
Normally I used facebook feature and that had always worked fine.
Now it stopped working and after I have asked why that happened I got
a message from your company saying that I must upgrade.
The upgrade is USD 103,00 ? for each ?
I don’t want to upgrade my 9 licenses that was working fine.
John Wu on 25 Apr, 2019 07:41 PM
Sparkbooth 4 is not compatible with the new Facebook service. Facebook made
nay changes to their service. If you want to continue to use Facebook with
Sparkbooth, you will have to upgrade to version 5 or 6. Looks like the last
4 licenses you purchased already work with version 5.
Are you selling photo booths? We do have reseller discounts for bulk
on 25 Apr, 2019 08:19 PM
Thank you for explaining that, I didn't know that licenses
were related to software version.
Could you please send me by email what were those 4 that I can
use with facebook ?
I don't sell photobooths All of those are for our use only.
Please help me how to upgrade my licenses with the best price possible.
John Wu on 25 Apr, 2019 08:37 PM
I sent you a recover license email with all your licenses. The licenses
that work with Sparkbooth 5 are all purchased on Aug 12, 2016 and later.
If you want to upgrade your earlier licenses, you will need to go to
https://sparkbooth.com/upgrade and enter each older license into the form.