Problem connection with facebook

Marcos Caplan's Avatar

Marcos Caplan

24 Apr, 2019 02:02 PM

I am having a issue connecting facebook. For no reason it will not work. Please let me know what to do.

  1. Support Staff 1 Posted by John Wu on 24 Apr, 2019 02:09 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Marcos Caplan on 24 Apr, 2019 03:34 PM

    Marcos Caplan's Avatar

    John,
     
    There is no Request Support on my software.
    I am using Sparkbooth DSLR version 4.3.113 and there is no update to it.
    Sendding you error message.

  3. Support Staff 3 Posted by John Wu on 24 Apr, 2019 03:43 PM

    John Wu's Avatar

    The Facebook is no longer works with version 4. Try version 5 or 6 which
    had been updated to work with Facebook's new service.

  4. Support Staff 4 Posted by Jorge Oliva on 24 Apr, 2019 04:26 PM

    Jorge Oliva's Avatar

    Version 5 or 6 are upgrade that license you show is version 4. you can upgrade here https://secure.sparkbooth.com/upgrade/

  5. 5 Posted by Marcos Caplan on 25 Apr, 2019 07:34 PM

    Marcos Caplan's Avatar

    Hi,
     
    I have bought from your company 9 licenses of sparkbooth DSLR that I’ve been using since.
    Normally I used facebook feature and that had always worked fine.
    Now it stopped working and after I have asked why that happened I got
    a message from your company saying that I must upgrade.
    The upgrade is USD 103,00 ? for each ?
    I don’t want to upgrade my 9 licenses that was working fine.
     
    What can you do about it ?

  6. Support Staff 6 Posted by John Wu on 25 Apr, 2019 07:41 PM

    John Wu's Avatar

    Sparkbooth 4 is not compatible with the new Facebook service. Facebook made
    nay changes to their service. If you want to continue to use Facebook with
    Sparkbooth, you will have to upgrade to version 5 or 6. Looks like the last
    4 licenses you purchased already work with version 5.
    Are you selling photo booths? We do have reseller discounts for bulk
    license purchases.

  7. 7 Posted by Marcos Caplan on 25 Apr, 2019 08:19 PM

    Marcos Caplan's Avatar

    John,

    Thank you for explaining that, I didn't know that licenses
    were related to software version.
    Could you please send me by email what were those 4 that I can
    use with facebook ?
    I don't sell photobooths All of those are for our use only.
    Please help me how to upgrade my licenses with the best price possible.

  8. Support Staff 8 Posted by John Wu on 25 Apr, 2019 08:37 PM

    John Wu's Avatar

    I sent you a recover license email with all your licenses. The licenses
    that work with Sparkbooth 5 are all purchased on Aug 12, 2016 and later.
    If you want to upgrade your earlier licenses, you will need to go to
    https://sparkbooth.com/upgrade and enter each older license into the form.

  9. John Wu closed this discussion on 11 Jun, 2019 03:17 PM.

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