FREEZING / CANCELING HELP!!!

brihaze68's Avatar

brihaze68

17 Apr, 2019 10:40 PM

Anyone got a fix for this? Been happening since i purchased this software. Very embarrassing having this happen every 10 minutes.
Ive attached a couple photos of whats been happening. Please, If you know what im doing wrong or if my settings are totally off let me know. Thank you in advance

  1. Support Staff 1 Posted by John Wu on 17 Apr, 2019 10:44 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by brihaze68 on 17 Apr, 2019 11:07 PM

    brihaze68's Avatar

    i did John
    Just not sure where it went

  3. Support Staff 3 Posted by Joe Connell on 17 Apr, 2019 11:12 PM

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    From the main screen where you do sessions
    Hold down the Ctrl + Shift + 9 keys all at the same time
    and Type "Freezing" in comments and hit send/OK

    It will send us a lot of info about your system
    so we can help you.

  4. 4 Posted by brihaze68 on 17 Apr, 2019 11:42 PM

    brihaze68's Avatar

    Got it Joe
    Thank you

  5. 5 Posted by Brian on 18 Apr, 2019 03:01 AM

    Brian's Avatar

    Been getting this exact runtime error too. DSLR V4. Curious to find out what causes it. Sparkbooth will freeze and this message box hides behind sparkbooth window so you don't see it until you shut sparkbooth down.

  6. Support Staff 6 Posted by John Wu on 18 Apr, 2019 03:05 AM

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    His issue was the shutter speed was set too long, so the camera was unable
    to take the photo.

  7. 7 Posted by Brian on 18 Apr, 2019 03:15 AM

    Brian's Avatar

    I shoot in program mode with AF turned off and camera's built in flash on.(canon T1 or XSi) Since program mode is quasi auto mode, can I assume that a longer shutter session could be responsible for triggering this error?

  8. Support Staff 8 Posted by John Wu on 18 Apr, 2019 03:21 AM

    John Wu's Avatar

    It is not recommended to use auto focus, since it can also delay the camera
    from taking photos, or cause focus lock errors. If you have to have auto
    focus, make sure it is in quick focus mode to decrease the chance of focus
    lock errors.

  9. 9 Posted by Brian on 18 Apr, 2019 03:23 AM

    Brian's Avatar

    You may have mis-read, I always have AF OFF.

  10. Support Staff 10 Posted by John Wu on 18 Apr, 2019 04:02 AM

    John Wu's Avatar

    Oops. And yes long delays can cause the camera error.

    >

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