2 bugs discovered

paul's Avatar

paul

25 Mar, 2019 05:42 PM

Hello, I'm still testing the demo "Sparkbooth DSLR Canon", in advance a very good software.
but I discovered 2 errors:

the first:
Touch Controls→ on screen keyboard→ qwertz (germany)
if i set the qwertz (germany) keyboard, it only changed to qwertz (germany) at "Lock Application" and "Pinterest" share to, but not at "Email", "Twitter" and "Facebook" share.
"Email", "Twitter" and "Facebook" share, on screen keyboard is still qwertz (US,UK)
So a customer who has the email address like mü[email blocked] could not enter his email address because of "ä" (he need the qwertz (germany) on screen keyboard).

the second:
Sart Screen Settings→ Preview only→ show thumbnails
if I upload twice the same file, no matter what format (. txt. html. jpeg) and then upload another file, Sparkbooth freezes
For example:
1. I upload test.txt
2. I upload test.txt
3. I upload test.html or test.jpeg
4. sparkbooth gets stuck
5. after reboot I can no longer upload a file
6. only reset with reset.bat helps

You can solve this mistakes?

  1. Support Staff 1 Posted by John Wu on 25 Mar, 2019 05:48 PM

    John Wu's Avatar

    I will look into it.
    Can you send a screenshot for the second item that you are referring to?

  2. 2 Posted by paul on 25 Mar, 2019 06:29 PM

    paul's Avatar

    the second:
    better described:
    1. I upload test.txt
    2. I upload the same test.txt
    3. I upload test.html or test.jpeg
    4. sparkbooth gets stuck, I can not make more settings, but the animationon on the left continues
    5. after reboot I can upload a file but it remains empty, no matter what format (. txt. html. jpeg)
    6. only reset with "Sparkbooth DSLR Canon 6 / reset.bat" helps

  3. 3 Posted by paul on 25 Mar, 2019 06:46 PM

    paul's Avatar

    the first mistake is more important for me (Touch Controls→ on screen keyboard→ qwertz (germany) )

     the second mistake (Sart Screen Settings→ Preview only→ show thumbnails) can be avoided, Does not really disturb me if you know him

  4. Support Staff 4 Posted by John Wu on 25 Mar, 2019 07:17 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  5. 5 Posted by paul on 25 Mar, 2019 09:24 PM

    paul's Avatar

    yes i send my log to you, please check.

    the second: (Sart Screen Settings→ Preview only→ show thumbnails)
    as already said it is not an important problem for me.
    problems arise when I upload 2 times the same file. to test it, I have created a test.txt file with the content "testtesttest", I upload test.txt, then I upload the same test.txt (now the thumbnail its emty like you see on screenshot(17).png, then I upload test.jpeg now sparkbooth gets stuck, I can not make more settings...............

    here the error from the log again:
    -----------------------------------------------------------
    Mon Mar 25 2019 09:48:38 PM ANE statusHandle status error error
    Mon Mar 25 2019 09:48:48 PM StageWebViewBridge.onWebViewError The protocol is not supported.
    Mon Mar 25 2019 09:49:13 PM uncaughtError: 3003, Error, Error #3003
    Error: Error #3003
    at com.johnwupresents.sparkbooth.controllers.tasks::DisclosureScreenSetup/browseHandler()
    at com.johnwupresents.utils::FileSelectionCacher/complete()
    at com.johnwupresents.utils::FileSelectionCacher/onCopy()
    -----------------------------------------------
    -----------------------------------------------
    -----------------------------------------------

    the first:
    Touch Controls→ on screen keyboard→ qwertz (germany)
    for me of very great importance and for others too!
    can you say something about the problem?
    I do not think that it is a bug, it was forgotten to program.
    its not only qwertz (germany) also qwertz (france) and qwertz(south slavic latin)
    on screen keyboard is still qwertz (US,UK) for "Email" and "Twitter" share

    Screenshot (5).png = "Lock Application" qwertz (germany) keyboard nice it works
    Screenshot (6).png = "Twitter share" its not qwertz (germany) keyboard its qwertz (US,UK)
    Screenshot (7).png = "Email share" its not qwertz (germany) keyboard its qwertz (US,UK)

  6. Support Staff 6 Posted by John Wu on 25 Mar, 2019 09:29 PM

    John Wu's Avatar

    I understand the keyboard issue. It is because there is a separate keyboard
    for emailing. I have added those other characters to the email keyboard in
    the next update.

    For the second item, I thought you where talking about something else (Sart
    Screen Settings→ Preview only→ show thumbnails). But I see now you are
    referring to the disclosure screen. That error means it is unable to copy
    the selected file. Are you running the application with administrator
    permissions?

  7. 7 Posted by paul on 25 Mar, 2019 10:47 PM

    paul's Avatar

    For the second:
    yes as admin, have you tried to upload the same .txt file 3 times?
    Sart Screen Settings→confirm to continue window→ see on screenshot(30)
    confirm to continue window is not empty?
    if the problem occurs only on my PC, it not important to me ,I just wanted to point it out.

    The first:
    sounds good waiting for the update, thanks

  8. Support Staff 8 Posted by John Wu on 25 Mar, 2019 11:07 PM

    John Wu's Avatar

    Ok, if you select the same file twice - there is an issue. Might be a
    caching issue. I will look into it.

  9. Support Staff 9 Posted by John Wu on 26 Mar, 2019 12:59 AM

    John Wu's Avatar

    I think I fixed the issue, can you try this build and let me know? It also
    has the updated email keyboard too.
    https://www.dropbox.com/s/ix2nopz53rzwl7t/sparkboothdslr-setup.exe?dl=0

  10. 10 Posted by paul on 26 Mar, 2019 01:53 AM

    paul's Avatar

    WOW!
    the first:
    keyboard for emailing Works great!!!

    the second:
    I can not freeze the software anymore :D, works great

     great support!!! i hope i could help too

  11. Support Staff 11 Posted by John Wu on 26 Mar, 2019 05:32 PM

    John Wu's Avatar

    Sorry, it took me a while to understand the issue.

  12. John Wu closed this discussion on 12 Apr, 2019 03:06 PM.

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