After scrolling in the photo album, the program sometimes stops responding

Stefan's Avatar


27 Jan, 2019 09:24 PM

After users of the Photobooth have leafed through a lot in the photo album, sparkbooth is "frozen" (program has not responded). The computer was then restarted manually. The whole thing happened on January 26, 2019 around 10:00 PM.
Logfile and resource monitor with idle (!) Values from Sparkbooth attached.

I had watched something similar in version 5 once. If a lot of the photo album was browsed, then the leaves slowed down at first, the system / program then responded more and more sluggish and is finally "frozen". Could not provoke the behavior, however.

  1. Support Staff 1 Posted by John Wu on 27 Jan, 2019 10:13 PM

    John Wu's Avatar

    How many pages were in the album? Can you come up with steps to duplicate
    the issue, so I can try to duplicate it?

  2. 2 Posted by Stefan on 28 Jan, 2019 10:42 AM

    Stefan's Avatar

    There were currently 16 pages with 8 images each.
    It felt only occurred when the photobooth went through an event for several days without a break (> 48 hours).

    Unfortunately I did not manage to copy the problem - Sorry.

  3. John Wu closed this discussion on 05 Feb, 2019 04:51 PM.

  4. John Wu re-opened this discussion on 06 Feb, 2019 12:11 AM

  5. Support Staff 3 Posted by John Wu on 06 Feb, 2019 12:11 AM

    John Wu's Avatar

    Can you try this new build and let me know if you still see the issue?
    I wasn't able to duplicate the issue, but I am thinking it may be due to
    memory usage. This build tries to do some things related to that.

  6. 4 Posted by Stefan on 08 Feb, 2019 10:14 PM

    Stefan's Avatar

    The error did not arise with this version. However, I only tested in the lab. The next live deployment will be back in early March.

  7. Support Staff 5 Posted by John Wu on 08 Feb, 2019 11:16 PM

    John Wu's Avatar

    Ok, another thing you can try is to decrease the number of thumbnails per
    page. It could be related to the amount of memory being consumed per album

  8. John Wu closed this discussion on 04 Mar, 2019 09:42 PM.

  9. Stefan re-opened this discussion on 22 Mar, 2019 12:22 PM

  10. 6 Posted by Stefan on 22 Mar, 2019 12:22 PM

    Stefan's Avatar

    At my last live event sparkbooth occasionally did not responded again. It always happens when the guest selects Fotoeffect and then the camera is started. The Photo Effect selection screen then stopped and further commands were no longer accepted.

    Unfortunately, the behavior is not intended to be reconstructed. Have now also changed the hardware and see if it gets better ... As far as a short feedback for information.

  11. Support Staff 7 Posted by John Wu on 22 Mar, 2019 02:38 PM

    John Wu's Avatar

    Let me try to duplicate that issue.

  12. Support Staff 8 Posted by John Wu on 22 Mar, 2019 06:17 PM

    John Wu's Avatar

    Just to confirm, you are referring to the color effect change screen? See
    attached screenshot

  13. 9 Posted by Stefan on 23 Mar, 2019 02:51 PM

    Stefan's Avatar

    Right, when I click on "next" it happens from time to time.

    But unfortunately (or luckily)) not always. Not good for troubleshooting, of course.

    Next time I test with a 4GHz i7 and 16GB of RAM to see if it makes a difference to the i5 with 2.7GHz and 8GB of RAM. The 2.7 GHz comes in practice from time to time to the 100% mark. I still have air with the i7 :-)

  14. John Wu closed this discussion on 12 Apr, 2019 03:06 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac