program doesn't take the picture

Cristina Rosado's Avatar

Cristina Rosado

17 Jan, 2019 10:08 PM

I just updated to 4.3.111 DSL version and now it keeps saying lens obstruction and gives me a white screen and I can't see the live view and won't take the photo, and cancels the session automatically.

  1. Support Staff 1 Posted by John Wu on 17 Jan, 2019 10:13 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Cristina Rosado on 17 Jan, 2019 10:40 PM

    Cristina Rosado's Avatar

    Yes, just sent it.

  3. John Wu closed this discussion on 05 Feb, 2019 04:51 PM.

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