Pink tinge to all photos taken

Shamim's Avatar

Shamim

08 Jan, 2019 04:03 AM

Hi,
We are using the Canon Rebel T2i DSLR camera, we have it on Full Auto setting. We have noticed that there is always a pink-magenta tinge/overcast to all our photos, no matter what backdrop or flash setting is used. Sometimes it's not there and other times, it's extremely apparent. We cannot figure out why it's doing this. It is not our printer as we have printed other photos from our computer and they all print perfectly fine.
Please can you advise, which settings to use on our camera in order to fix this issue. We have an bridal show coming up in a few days and it would be disastorous for us if this continues. Any advise would be greatly appreciated. I have attached files for reference.

  1. Support Staff 1 Posted by Joe Connell on 08 Jan, 2019 04:11 AM

    Joe Connell's Avatar

    I am suspecting it is caused by the type of lighting you are using.

  2. 2 Posted by Shamim Razvi on 08 Jan, 2019 04:25 AM

    Shamim Razvi's Avatar
    Hi Joe. We have done different events in different venues and ‎ sometimes with the flash and sometimes without the flash, all resulting in the same outcome. We don't have any other lights that we use. 

    Should we be using a different setting? I mentioned we are using Full Auto right now.  
    Thanks for any advice

  3. Support Staff 3 Posted by Joe Connell on 08 Jan, 2019 04:35 AM

    Joe Connell's Avatar

    I have a T2i and Personally I would NEVER use FULL auto.
    Each event location has ambient lighting (Fluorescent)
    lighting that can confuse the camera in full auto,
    fluorescent lights can give off a pink tint and you should have
    additional lighting to cover this.

  4. 4 Posted by Shamim Razvi on 08 Jan, 2019 01:45 PM

    Shamim Razvi's Avatar
    Thanks Joe. Do we set it to manual mode? Also what kind of lighting do you recommend. We are not very experienced with photography so don't know much. Ist it those umbrella type of photo lights? And where is the best place to position the additional light?
    Thanks in advance

    Sent from my BlackBerry 10 smartphone.
    From: Joe Connell
    Sent: Monday, January 7, 2019 11:35 PM
    To: [email blocked]
    Subject: Re: Pink tinge to all photos taken [Sparkbooth DSLR Questions #12676]

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Joe Connell (Support staff)

    I have a T2i and Personally I would NEVER use FULL auto.
    Each event location has ambient lighting (Fluorescent)
    lighting that can confuse the camera in full auto,
    fluorescent lights can give off a pink tint and you should have
    additional lighting to cover this.

    On Mon, Jan 07 at 08:25 PM PST, Shamim Razvi wrote:

    Hi Joe. We have done different events in different venues and ‎ sometimes with the flash and sometimes without the flash, all resulting in the same outcome. We don't have any other lights that we use. 

    Should we be using a different setting? I mentioned we are using Full Auto right now.  
    Thanks for any advice

    Sent from my BlackBerry 10 smartphone.
    From: Joe Connell
    Sent: Monday, January 7, 2019 11:11 PM
    To: [email blocked]
    Subject: Re: Pink tinge to all photos taken [Sparkbooth DSLR Questions #12676]

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Joe Connell (Support staff)

    I am suspecting it is caused by the type of lighting you are using.

    On Mon, Jan 07 at 08:03 PM PST, Shamim wrote:

    Hi,
    We are using the Canon Rebel T2i DSLR camera, we have it on Full Auto setting. We have noticed that there is always a pink-magenta tinge/overcast to all our photos, no matter what backdrop or flash setting is used. Sometimes it's not there and other times, it's extremely apparent. We cannot figure out why it's doing this. It is not our printer as we have printed other photos from our computer and they all print perfectly fine.
    Please can you advise, which settings to use on our camera in order to fix this issue. We have an bridal show coming up in a few days and it would be disastorous for us if this continues. Any advise would be greatly appreciated. I have attached files for reference.

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  5. Support Staff 5 Posted by Jorge Oliva on 08 Jan, 2019 01:58 PM

    Jorge Oliva's Avatar

    Check out this video on using manual mode on DSLR they talk about another software but it works great with spark booth
    This is a good video on how to set up a DSLR even if its another software it still works with spark booth
    https://www.youtube.com/watch?v=zjEmM0cNKHs&index=2&list=PL...

  6. Support Staff 6 Posted by Jorge Oliva on 08 Jan, 2019 02:00 PM

    Jorge Oliva's Avatar

    by the way the blue tint is cause by non flash use that the camera adjusting to ambient light on auto mode

  7. 7 Posted by Shamim Razvi on 08 Jan, 2019 02:22 PM

    Shamim Razvi's Avatar
    Thanks so much for all your help Joe!

    Sent from my BlackBerry 10 smartphone.
    From: Jorge Oliva
    Sent: Tuesday, January 8, 2019 9:00 AM
    To: [email blocked]
    Subject: Re: Pink tinge to all photos taken [Sparkbooth DSLR Questions #12676]

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Jorge Oliva (Support staff)

    by the way the blue tint is cause by non flash use that the camera adjusting to ambient light on auto mode

    On Tue, Jan 08 at 05:58 AM PST, Jorge Oliva wrote:

    Check out this video on using manual mode on DSLR they talk about another software but it works great with spark booth
    This is a good video on how to set up a DSLR even if its another software it still works with spark booth
    https://www.youtube.com/watch?v=zjEmM0cNKHs&index=2&list=PL...

    Having trouble reading this? View this discussion online: Pink tinge to all photos taken.

    Reply with #ignore to stop receiving notifications for this discussion.


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  8. 8 Posted by The Ishtyle Boo... on 09 Jan, 2019 01:12 AM

    The Ishtyle Booth's Avatar

    Hi Jorge,
    We watched the video and used the recommended settings on MANUAL mode, but
    now instead of the pink tinge, the photo quality is completely different
    between the same image taken at the same time WITHOUT the Sparkbooth
    program and one WITH the Sparkbooth program. Please see attached photos.
    As you can see the image taken *without* the Sparkbooth program is perfect
    and as soon as we hook up the camera to Sparkbooth and take the same
    photo, the quality drastically reduces.
    Please advise why this is happening? As it seems this is an issue with the
    program itself. Than you once again.
    Shamim

    Shamim Razvi
    *The Ishtyle Booth*
    *Toronto's Premier Indian Themed Photo Booth.*
    *www.theishtylebooth.com <http://www.theishtylebooth.com>*
    [email blocked]
    416.697.6163

  9. 9 Posted by The Ishtyle Boo... on 09 Jan, 2019 01:15 AM

    The Ishtyle Booth's Avatar

    Sorry forgot to attached the photos. Please see attached

    Shamim Razvi
    *The Ishtyle Booth*
    *Toronto's Premier Indian Themed Photo Booth.*
    *www.theishtylebooth.com <http://www.theishtylebooth.com>*
    [email blocked]
    416.697.6163

  10. 10 Posted by The Ishtyle Boo... on 09 Jan, 2019 01:57 PM

    The Ishtyle Booth's Avatar

    Hi Jorge
    I actually talked to my son who knows a bit more about photography and he
    set up the camera for us in AV mode. We did the two shots again and now
    they are perfectly fine.
    No need to reply back to my email.
    Thank you

    Shamim Razvi
    *The Ishtyle Booth*
    *Toronto's Premier Indian Themed Photo Booth.*
    *www.theishtylebooth.com <http://www.theishtylebooth.com>*
    [email blocked]
    416.697.6163

  11. Support Staff 11 Posted by Jorge Oliva on 09 Jan, 2019 03:05 PM

    Jorge Oliva's Avatar

    excellent thanks

  12. John Wu closed this discussion on 05 Feb, 2019 04:51 PM.

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