Unable to connect to live view

manderson0488's Avatar

manderson0488

20 Oct, 2018 05:18 PM

My employee is at an event and he is getting “unable to connect to live view” error when starting a session and the software crashes. Without being there it’s hard to troubleshoot, but as far as I know all settings and camera settings are the same as I always have them. Any ideas what could cause this? He restarted the computer and he says it’s working now but I want to know what I can try if it happens again.

  1. Support Staff 1 Posted by Joe Connell on 20 Oct, 2018 05:26 PM

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    I suspect you are using the DSLR version of the software
    and it is possible that the camera TIMED OUT and shut down
    causing this Error Message.
    In the camera setting (Ctrl+3) have your attendant
    change the LV Time to a higher number (like attached)

  2. 2 Posted by manderson0488 on 20 Oct, 2018 05:31 PM

    manderson0488's Avatar

    Thanks joe. He also told me that the camera image stabilization was on, which it shouldn’t be. I had him turn it off.

  3. 3 Posted by manderson0488 on 20 Oct, 2018 05:36 PM

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    I had him check that Joe, our settings are different:

  4. Support Staff 4 Posted by Joe Connell on 20 Oct, 2018 05:51 PM

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    See attached... suspect this was why you did not see it...
    In Screen settings Ctrl+2 Uncheck Use start screens and
    then you will see the LV Timeout

  5. Support Staff 5 Posted by Joe Connell on 20 Oct, 2018 05:55 PM

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    Read from your own screen shot...

  6. 6 Posted by manderson0488 on 20 Oct, 2018 07:51 PM

    manderson0488's Avatar

    Oh I see, you are right. That is why I don't have that option. The whole purpose of the start screens though, is so the LV turns off between seessions and turns on when starting a session. The is to prevent the LV from "burning out". This is how I have always had it set.

  7. Support Staff 7 Posted by Joe Connell on 20 Oct, 2018 08:00 PM

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    YES but the camera will shut down no matter what you have set in the software... this is done (by Canon) to prevent your camera for over heating and causing damage to the camera...
    It appears that the only reason it FIRST happened today was, the Camera was hotter than normal and the Auto (camera) shut down was activated by the camera.
    I suggest you set it all back the way you had it and if it happens again... just turn off the camera (for a few seconds) and turn it back on, then the Sparkbooth software will again recognize that the camera IS there and you can continue doing sessions.

  8. 8 Posted by manderson0488 on 20 Oct, 2018 08:03 PM

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    fIngers crossed for that! lol

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