tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/11764-prints-darkyellowSparkbooth: Discussion 2018-10-19T18:45:13Ztag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-22T23:05:35Z2018-09-22T23:05:35ZPrints dark/yellow <div><p>It sounds like an issue with your printer.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-23T02:03:41Z2018-09-23T02:03:41ZPrints dark/yellow <div><p>your problem is maybe your low on color ink this is a printer issue not a spark booth issue.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T00:37:43Z2018-09-24T04:21:23ZPrints dark/yellow <div><p>I have switched printers twice now, so I don’t think it’s that. What settings do you maybe suggest for my camera?</p></div>Brandy tag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T04:25:55Z2018-09-24T04:25:55ZPrints dark/yellow <div><p>Why do you think it is the camera? Can you include one of the saved layouts<br>
that is printing off color and a scan of one of the print outs?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T13:08:00Z2018-09-24T13:08:00ZPrints dark/yellow <div><p>I believe it's in the camera settings somewhere, because I have tried printing on 3 different printers, and they all do the same thing. And when I keep adjusting the settings on the program and on the camera then either the live view gets really dark, really bright, and then sometimes green, and when I do that it will print black, dark brown, yellow/brown, yellow. I don't understand why it looks good on my laptop and the monitor in the booth, but so badly when printing.</p></div>Brandytag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T13:34:53Z2018-09-24T13:34:53ZPrints dark/yellow <div><p>Please attach one of the pictures taken from the camera. Not a scanned print, one taken directly from the Sparkbooth saved photos directory.</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T13:48:14Z2018-09-24T13:48:14ZPrints dark/yellow <div><p>ok wait let narrow this down lets start from the start open your saved folder does the saved picture looks bad</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T14:17:46Z2018-09-24T14:17:46ZPrints dark/yellow <div><p>Rob,<br>
I will have to send a picture this evening, I'm currently not at home.</p>
<p>Jorge,<br>
And when I open the saved pictures they look fine. There have been many times when I get the picture how i want it too look on the screen, but it looks bad when it's printed.</p></div>Brandytag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T14:33:53Z2018-09-24T14:33:53ZPrints dark/yellow <div><p>if it looks good when the program takes it then its your printer just think of it this way if you open the folder and it looks great on the monitor means your camera is set right if it was the camera the saved picture will look bad one think that people overlook when your using a printer you need to download the printers driver from the printer website sometime people connect there printer and window says <strong>drivers have been downloaded</strong> that not true that's just the generic drivers that lets your computer operate with window. <strong>what printer are you using and did you download the true drivers from the printers website</strong></p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T14:47:48Z2018-09-24T14:47:52ZPrints dark/yellow <div><p>I have used 2 Canon Pixma IP100 printers, and now I have hooked up an HP Deskjet 3700. I just used the HP printer last week, because I had pictures on my phone and even scanned pictures with the HP and printed and those turned out fine.</p></div>Brandytag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T14:54:23Z2018-09-24T14:54:23ZPrints dark/yellow <div><p>And yes, downloaded the software directly from the website for both printers. I will try again this evening when I get home and try attaching some of the images after printed.</p></div>Brandytag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T14:57:37Z2018-09-24T14:57:37ZPrints dark/yellow <div><p>UNDERSTAND THIS<br>
<strong>If the saved images look good on the computer and<br>
when you print them, they look bad, it is an issue with your printer(s).</strong></p>
<p>As Jorge stated, you need to go to the Printer company<br>
web site and download the current drivers for your printer(s)</p>
<p>There is NOTHING you can do in the software that will fix what is causing this.</p>
<p>Also is we ask you (1-2-3-4) times to send a sample<br>
of what is saved and a Scan print copy and you do not send it...<br>
we are running blind and have no way of seeing what you see.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T15:01:31Z2018-09-24T15:01:31ZPrints dark/yellow <div><p>Brandy believe me its not your camera if it was your camera the saved pictures will look bad but you said they look good we stand by our finds that your problem is the printer.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T16:11:38Z2018-09-24T16:11:39ZPrints dark/yellow <div><p>Joe,<br>
I am not with the booth at the moment so this evening when I am able to send a picture to show, I will.</p>
<p>I do have another question... can the popup that I’m getting saying my firmware needs updated have anything to do with this??</p></div>Brandy tag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-24T16:17:48Z2018-09-24T16:17:48ZPrints dark/yellow <div><p>When you get back, send us a screen shot (cell phone photo or screen capture) of that pop up so we can advise what it is about... many times other programs on the computer will pop up messages that have nothing to do with the software you are currently using. So we would need to see this pop up message to advise.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T14:52:36Z2018-09-25T14:52:37ZPrints dark/yellow <div><p>I have attached some images.</p></div>Brandy tag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T15:23:08Z2018-09-25T15:23:08ZPrints dark/yellow <div><p>Did you turn on the Sepia filter? Press ctrl-2 to display camera settings,<br>
and check the Effect setting.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T15:35:01Z2018-09-25T15:35:01ZPrints dark/yellow <div><p>Can you also include the saved jpeg of that print out, so we can compare?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T15:51:36Z2018-09-25T15:51:36ZPrints dark/yellow <div><p>all I see here is <strong>not proper lighting</strong> what lighting are you using</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T16:00:27Z2018-09-25T16:00:27ZPrints dark/yellow <div><p>to properly set up your camera here is a handy video that works with all photo booth software<br>
<a href="https://www.youtube.com/watch?v=zjEmM0cNKHs&t=7s&index=2&list=PLGBBSvVJW3yxLDkOrnNJJhdo_E20ws_ez">https://www.youtube.com/watch?v=zjEmM0cNKHs&t=7s&index=2&am...</a></p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T17:38:11Z2018-09-25T17:38:11ZPrints dark/yellow <div><p>It i set on color setting.</p>
<p>Sent from my iPhone</p></div>Brandytag:help.sparkbooth.com,2010-04-06:Comment/461287652018-09-25T17:53:03Z2018-09-25T17:53:03ZPrints dark/yellow <div><p>you didn't answer my question what lighting are you using</p></div>Jorge Oliva