Camera

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anthony richmond

14 Sep, 2018 01:44 PM

I’m having issues getting the canon camera to come up as an option when I try to select which camera I would like to use. In the trial version is this option not allowed?

  1. Support Staff 1 Posted by John Wu on 14 Sep, 2018 01:49 PM

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    Sounds like you installed the webcam only version. Go to
    https://sparkbooth.com/dslr and download Sparkbooth DSLR for Canon

  2. 2 Posted by anthony richmon... on 14 Sep, 2018 01:51 PM

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    Will I be able to redownload another trial version?

  3. Support Staff 3 Posted by John Wu on 14 Sep, 2018 01:57 PM

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    Yes

  4. 4 Posted by anthony richmon... on 14 Sep, 2018 02:36 PM

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    So I just uninstalled spark booth 5 and tried redownloading it but it shows
    I have 0days. Can you send me a direct link to the dslr trial version please

  5. Support Staff 5 Posted by John Wu on 14 Sep, 2018 02:43 PM

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    It is the trusting version. You can get another trial by starting it again
    from another user account on the same computer.

  6. 6 Posted by anthony richmon... on 15 Sep, 2018 02:37 PM

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    Am I able to print using a ds-rx1 printer using the trial version

  7. Support Staff 7 Posted by John Wu on 15 Sep, 2018 04:06 PM

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    The trial does not prevent printing. Did you setup Sparkbooth to print? See
    http://help.sparkbooth.com/kb/printing/setup-printing-on-windows

  8. Support Staff 8 Posted by Joe Connell on 15 Sep, 2018 04:30 PM

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    NOTE all prints in Trial mode will have a watermark that can never be removed

  9. 9 Posted by anthony richmon... on 15 Sep, 2018 04:33 PM

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    Yea I got it now. I didn’t see the enable printing check box. Thank you so
    much for all the the help. And I would like to add your customer service is
    superb 5 ⭐️

  10. Support Staff 10 Posted by Jorge Oliva on 15 Sep, 2018 04:57 PM

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    Thank you so much we at spark booth want to make customer support our #1 priority

  11. 11 Posted by anthony richmon... on 15 Sep, 2018 05:01 PM

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    Another question. How does one person go into the mirror me photo booth.

  12. Support Staff 12 Posted by John Wu on 15 Sep, 2018 06:33 PM

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    Make sure you have version 6 installed, which you can download at
    https://sparkbooth.com/en/download#beta

    Then go to Settings > Premium > App Mode > select Mirror Booth.

  13. 13 Posted by anthony richmon... on 15 Sep, 2018 06:34 PM

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    Ok thanks

  14. 14 Posted by anthony richmon... on 19 Sep, 2018 09:24 PM

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    Is there somewhere in the settings where I can make the picture brighter

  15. Support Staff 15 Posted by Joe Connell on 19 Sep, 2018 09:29 PM

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    That is a camera or lighting adjustment.
    The camera captures the photo(s) and
    the software only places the captured photo(s)
    into the layout and send it to the printer for printing.

  16. 16 Posted by anthony richmon... on 19 Sep, 2018 09:44 PM

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    Ok thanks. Can you give me some suggestions on external flashes? I have a
    canon dslr camera

  17. Support Staff 17 Posted by Jorge Oliva on 19 Sep, 2018 11:58 PM

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    There is a great video on how to set your DSLR camera this video is for another photo booth software but it works great for spark booth. https://www.youtube.com/watch?v=zjEmM0cNKHs&list=PLGBBSvVJW3yxL...

  18. John Wu closed this discussion on 17 Oct, 2018 03:49 PM.

  19. anthony richmond re-opened this discussion on 07 Jan, 2019 11:53 PM

  20. 18 Posted by anthony richmon... on 07 Jan, 2019 11:53 PM

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    How can I add the function to send photos to ppls cell phone

  21. Support Staff 19 Posted by John Wu on 07 Jan, 2019 11:57 PM

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  22. 20 Posted by anthony richmon... on 09 Jan, 2019 11:00 PM

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    Hey so I checked out both links and thought this feature would be free
    since I am already a paid customer customer of Sparkbooth. There’s just not
    an option to send photos to a persons phone

  23. Support Staff 21 Posted by John Wu on 10 Jan, 2019 12:09 AM

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    I do not understand. Are you saying that you do not have the Mobile setting
    under Send to Guests?

  24. 22 Posted by anthony richmon... on 11 Jan, 2019 08:22 PM

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    I do have that option but I Was unaware there was going to be an additional
    fee

  25. Support Staff 23 Posted by Joe Connell on 11 Jan, 2019 08:27 PM

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    That fee is NOT from Sparkbooth.
    You are using a service out side of Sparkbooth
    and they have a fee to use their service.

    Sparkbooth only gives you options for services
    that our users have requested be available through the software. .
    It would be the same with any photo booth software.

  26. 24 Posted by anthony richmon... on 11 Jan, 2019 08:29 PM

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    Ok I see that now can you break down how the charges are with mogreet

  27. Support Staff 25 Posted by John Wu on 11 Jan, 2019 08:30 PM

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    Sparkbooth does not run or control those services. You should contact the
    service directly regarding their charges or costs.

  28. Support Staff 26 Posted by Rob (ZCZ) on 11 Jan, 2019 08:33 PM

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    Put simply, you pay them for services they provide at a rate they charge based on usage.

  29. John Wu closed this discussion on 05 Feb, 2019 04:51 PM.

  30. anthony richmond re-opened this discussion on 26 Feb, 2019 10:14 PM

  31. 27 Posted by anthony richmon... on 26 Feb, 2019 10:14 PM

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    How do I change the file format for the pictures because when I’m sending
    them to an iPhone people are able to click on the picture, in large it, and
    also save it to the phone via text. But when people who have androids
    receive the picture they cannot click on it. I spoke with the company and
    they told me it could be because of the file format.

  32. Support Staff 28 Posted by John Wu on 26 Feb, 2019 10:26 PM

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    Sparkbooth sends the same photo size to every number. It does not know if
    it is Android or iOS. It is probably related to the device or network
    provider

  33. John Wu closed this discussion on 10 Mar, 2019 12:57 AM.

  34. anthony richmond re-opened this discussion on 15 Mar, 2019 08:21 PM

  35. 29 Posted by anthony richmon... on 15 Mar, 2019 08:21 PM

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    Are you familiar with the D in XP printer? I was wondering instead of
    printing a 4 x 6 photo is it capable to print a 1x4 photostrip

  36. Support Staff 30 Posted by Joe Connell on 15 Mar, 2019 08:39 PM

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    I have never heard of this printer. What is the manufactures name and model? Sparkbooth does not have a layout size 1X4 and as far as I know, there is no printer that has a paper size for 1X4 prints.

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