Problem with my touchsreen

Javier Serrano's Avatar

Javier Serrano

11 Sep, 2018 01:27 PM

Hello,

I have a big problem with my screen when I use Mirror Booth software. When I try to touch a button on the screen, it does not work, there is a gap between the button location and the actual click area.

There is a touch screen, with calibration software, I tried to calibrate and nothing happens I still can not click the button.

My screen resolution is 1080x1920 and I have this problem with Sparkbooth. I do not know what to do.

Could you help me?

The tv is a Sharp and the touchscreen is a MultiTouch WL20160318 (ZF065X077Q4U480)
Thanks for your help.

Yours,

Javier from Simplybox

  1. Support Staff 1 Posted by John Wu on 11 Sep, 2018 02:13 PM

    John Wu's Avatar

    Have you contacted the tech support for the touchscreen manufacture? I am
    not familiar with that screen.

  2. 2 Posted by Thierry on 15 Oct, 2018 09:24 AM

    Thierry's Avatar

    Hello,
    I have a problem. I choose to lock the screen but i didn't enter a password and now my screen is always locked. I 've been trying the Ctrl+L but it says : enter the password to lock the screen...
    Can you help me to recover my main menu and unlock this option ?
    Thank you

  3. Support Staff 3 Posted by John Wu on 15 Oct, 2018 02:32 PM

    John Wu's Avatar

    If you forgot the password, the only thing you can do is to reset the
    settings back to default. See
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

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