Problem with my touchsreen

Javier Serrano's Avatar

Javier Serrano

11 Sep, 2018 01:27 PM


I have a big problem with my screen when I use Mirror Booth software. When I try to touch a button on the screen, it does not work, there is a gap between the button location and the actual click area.

There is a touch screen, with calibration software, I tried to calibrate and nothing happens I still can not click the button.

My screen resolution is 1080x1920 and I have this problem with Sparkbooth. I do not know what to do.

Could you help me?

The tv is a Sharp and the touchscreen is a MultiTouch WL20160318 (ZF065X077Q4U480)
Thanks for your help.


Javier from Simplybox

  1. Support Staff 1 Posted by John Wu on 11 Sep, 2018 02:13 PM

    John Wu's Avatar

    Have you contacted the tech support for the touchscreen manufacture? I am
    not familiar with that screen.

  2. 2 Posted by Thierry on 15 Oct, 2018 09:24 AM

    Thierry's Avatar

    I have a problem. I choose to lock the screen but i didn't enter a password and now my screen is always locked. I 've been trying the Ctrl+L but it says : enter the password to lock the screen...
    Can you help me to recover my main menu and unlock this option ?
    Thank you

  3. Support Staff 3 Posted by John Wu on 15 Oct, 2018 02:32 PM

    John Wu's Avatar

    If you forgot the password, the only thing you can do is to reset the
    settings back to default. See

  4. John Wu closed this discussion on 28 Nov, 2018 05:39 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac