HELP!

chuck cerda's Avatar

chuck cerda

26 Aug, 2017 08:15 PM

had to reset my computer used product key for dslr said its for a different product not working please help have a gig today

  1. Support Staff 1 Posted by John Wu on 26 Aug, 2017 08:30 PM

    John Wu's Avatar

    You have a Sparkbooth DSLR 4 license key which will only activate
    Sparkbooth DSLR 4, which you can download at http://sparkbooth.com/
    download-archive

    Your license key will not activate the current version 5 unless you upgrade
    the license key. If you want to upgrade, go to http://sparkbooth.com/upgrade

  2. 2 Posted by Chuck cerda on 26 Aug, 2017 08:34 PM

    Chuck cerda's Avatar

    Thanks

  3. John Wu closed this discussion on 14 Sep, 2017 05:35 PM.

  4. Chuck cerda re-opened this discussion on 18 Dec, 2017 07:20 AM

  5. 3 Posted by Chuck cerda on 18 Dec, 2017 07:20 AM

    Chuck cerda's Avatar

    Hello I was doing a photo booth gig with the sparkbooth dslr program and
    for some reason it crashed and required another activation key, can you
    please add another activation key to my account

  6. Support Staff 4 Posted by Jorge Oliva on 18 Dec, 2017 02:05 PM

    Jorge Oliva's Avatar

    when you bought the DSLR program it came with 3 activation in order to proceed we need a support request just open the program you must be online to do this and press Ctrl / shift / 9 keys at the same time a box will appear white need activation and press send with this we will access the problem and come up with a solution.

  7. Support Staff 5 Posted by Rob (ZCZ) on 18 Dec, 2017 03:39 PM

    Rob (ZCZ)'s Avatar

    Are you sure you logged into the same Windows login after the crash?

  8. 6 Posted by Chuck cerda on 18 Dec, 2017 04:19 PM

    Chuck cerda's Avatar

    yea i only have one login

  9. Support Staff 7 Posted by Jorge Oliva on 18 Dec, 2017 04:41 PM

    Jorge Oliva's Avatar

    open the program you must be online to do this and press Ctrl / shift / 9 keys at the same time a box will appear write need activation and press send with this we will access the problem and come up with a solution.

  10. John Wu closed this discussion on 03 Jan, 2018 11:38 PM.

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