Need help with sparkbooth 4

Mariana Veloso's Avatar

Mariana Veloso

06 Jun, 2018 05:40 PM

Hello,

Hope you are fine.

We are having some trouble with our version 4 of the program. We are using this program in the same computer and with the same webcam for the last 4 years, and yesterday something happened with the program and we are having a big delay between the movements and the image captured in the screen.

In the settings even when we choose 10 or more frames per second it cannot do more than 1.2 or 1.3 frames per second.

Can you please help us?

Bests,

Mariana

  1. Support Staff 1 Posted by Joe Connell on 06 Jun, 2018 06:10 PM

    Joe Connell's Avatar

    We need more info
    What webcam are you using?
    Can you send a Support Request from the main screen
    (where you do sessions)
    Hold down the Ctrl + Shift + 9 keys all at the same time
    and a window will open with the Request Support form...
    type webcam delay in comment box and send it

    we will then be able to review what may be wrong to help you.

  2. Support Staff 2 Posted by Jorge Oliva on 06 Jun, 2018 06:15 PM

    Jorge Oliva's Avatar

    You said something happened with the program what did happened

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