tag:help.sparkbooth.com,2010-04-06:/discussions/request-help-via-skype-with-joe/60-troublsshootingSparkbooth: Discussion 2017-06-03T15:45:48Ztag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T15:18:09Z2017-03-04T15:18:10ZTroublsshooting<div><p>When I went into settings I pressed the send to guest button and
now it just stays stuck on there with the hourglass how can I get
out of that screen please help</p></div>Lizette matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T15:40:01Z2017-03-04T15:40:01ZTroublsshooting<div><p>Press the Ctrl F key this will minimize spark booth and just
close the program and re-open it again</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T15:44:19Z2017-03-04T15:44:20ZTroublsshooting<div><p>blockquote, div.yahoo_quoted { margin-left: 0 !important;
border-left:1px #715FFA solid !important; padding-left:1ex
!important; background-color:white !important; } Hi Jorge I have
restarted my computer and every time I open it I still get the
error and it won't get out of it</p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Saturday, March 4, 2017, 7:40 AM, Jorge Oliva <a href="mailto:tender+dac1b947d0@tenderapp.com">tender+dac1b947d0@tenderapp.com</a>
wrote:</p>
<p>pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}blockquote
{margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>Lizette Matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T15:46:43Z2017-03-04T15:46:44ZTroublsshooting<div><p>blockquote, div.yahoo_quoted { margin-left: 0 !important;
border-left:1px #715FFA solid !important; padding-left:1ex
!important; background-color:white !important; } I appreciate all
the help you can give me this is our first time using this photo
booth </p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Saturday, March 4, 2017, 7:40 AM, Jorge Oliva <a href="mailto:tender+dac1b947d0@tenderapp.com">tender+dac1b947d0@tenderapp.com</a>
wrote:</p>
<p>pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}blockquote
{margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>Lizette Matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:03:05Z2017-03-04T16:03:05ZTroublsshooting<div><p>What is happening exactly?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:09:34Z2017-03-04T16:09:35ZTroublsshooting<div><p>blockquote, div.yahoo_quoted { margin-left: 0 !important;
border-left:1px #715FFA solid !important; padding-left:1ex
!important; background-color:white !important; } This is my first
time using this photo booth and I'm stuck on this screen it won't
let me out of it</p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Saturday, March 4, 2017, 8:03 AM, John Wu <a href="mailto:tender+dac1b947d0@tenderapp.com">tender+dac1b947d0@tenderapp.com</a>
wrote:</p>
<p>pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}blockquote
{margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>Lizette Matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:24:41Z2017-03-04T16:24:41ZTroublsshooting<div><p>Do you mean you cannot exit the application?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:28:16Z2017-03-04T16:28:16ZTroublsshooting<div><p>blockquote, div.yahoo_quoted { margin-left: 0 !important;
border-left:1px #715FFA solid !important; padding-left:1ex
!important; background-color:white !important; } Yes</p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Saturday, March 4, 2017, 8:24 AM, John Wu <a href="mailto:tender+dac1b947d0@tenderapp.com">tender+dac1b947d0@tenderapp.com</a>
wrote:</p>
<p>pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}blockquote
{margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>Lizette Matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:28:55Z2017-03-04T16:28:55ZTroublsshooting<div><p>blockquote, div.yahoo_quoted { margin-left: 0 !important;
border-left:1px #715FFA solid !important; padding-left:1ex
!important; background-color:white !important; } When I restart it
and try to go to settings it still goes back into where I was and
gets stuck again</p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Saturday, March 4, 2017, 8:24 AM, John Wu <a href="mailto:tender+dac1b947d0@tenderapp.com">tender+dac1b947d0@tenderapp.com</a>
wrote:</p>
<p>pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}blockquote
{margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>Lizette Matatag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:30:54Z2017-03-04T16:30:54ZTroublsshooting<div><p>If you mean the software is in fullscreen mode, you can press
the ESC key<br>
to exit fullscreen. Then you can press the close button in the
window's<br>
title bar to close the software.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:41:45Z2017-03-04T16:41:45ZTroublsshooting<div><p>Can you send a screenshot of what you are seeing?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/420820792017-03-04T16:47:12Z2017-03-04T16:47:12ZTroublsshooting<div><p>This might fix it...<br>
First Shut down Sparkbooth and reopen it... from the Session
screen<br>
(main screen for doing sessions)<br>
HOLD down the Ctrl+Shift+9 keys to send a Support Request...<br>
it will send us all the info to review what is causing this.<br>
THEN...<br>
1) Do a full computer shut down and restart the computer<br>
2) After the computer has turned on - wait for all those<br>
computer background start up stuff to finish - then open
Sparkbooth<br>
3) Go to the Settings (Ctrl+1 or F1)<br>
4) Go to Send to guest<br>
<strong>5)</strong> When that Hour glass appears, take a screen
shot of it and send/attach it here for us to see</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connell