Troublsshooting

Lizette mata's Avatar

Lizette mata

04 Mar, 2017 03:11 PM

Having trouble

  1. 1 Posted by Lizette mata on 04 Mar, 2017 03:18 PM

    Lizette mata's Avatar

    When I went into settings I pressed the send to guest button and now it just stays stuck on there with the hourglass how can I get out of that screen please help

  2. Support Staff 2 Posted by Jorge Oliva on 04 Mar, 2017 03:40 PM

    Jorge Oliva's Avatar

    Press the Ctrl F key this will minimize spark booth and just close the program and re-open it again

  3. 3 Posted by Lizette Mata on 04 Mar, 2017 03:44 PM

    Lizette Mata's Avatar

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Hi Jorge I have restarted my computer and every time I open it I still get the error and it won't get out of it

    Sent from Yahoo Mail for iPhone

    On Saturday, March 4, 2017, 7:40 AM, Jorge Oliva <[email blocked]> wrote:

     pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  4. 4 Posted by Lizette Mata on 04 Mar, 2017 03:46 PM

    Lizette Mata's Avatar

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } I appreciate all the help you can give me this is our first time using this photo booth 

    Sent from Yahoo Mail for iPhone

    On Saturday, March 4, 2017, 7:40 AM, Jorge Oliva <[email blocked]> wrote:

     pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  5. Support Staff 5 Posted by John Wu on 04 Mar, 2017 04:03 PM

    John Wu's Avatar

    What is happening exactly?

  6. 6 Posted by Lizette Mata on 04 Mar, 2017 04:09 PM

    Lizette Mata's Avatar

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } This is my first time using this photo booth and I'm stuck on this screen it won't let me out of it

    Sent from Yahoo Mail for iPhone

    On Saturday, March 4, 2017, 8:03 AM, John Wu <[email blocked]> wrote:

     pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  7. Support Staff 7 Posted by John Wu on 04 Mar, 2017 04:24 PM

    John Wu's Avatar

    Do you mean you cannot exit the application?

  8. 8 Posted by Lizette Mata on 04 Mar, 2017 04:28 PM

    Lizette Mata's Avatar

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Yes

    Sent from Yahoo Mail for iPhone

    On Saturday, March 4, 2017, 8:24 AM, John Wu <[email blocked]> wrote:

     pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  9. 9 Posted by Lizette Mata on 04 Mar, 2017 04:28 PM

    Lizette Mata's Avatar

    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } When I restart it and try to go to settings it still goes back into where I was and gets stuck again

    Sent from Yahoo Mail for iPhone

    On Saturday, March 4, 2017, 8:24 AM, John Wu <[email blocked]> wrote:

     pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  10. Support Staff 10 Posted by John Wu on 04 Mar, 2017 04:30 PM

    John Wu's Avatar

    If you mean the software is in fullscreen mode, you can press the ESC key
    to exit fullscreen. Then you can press the close button in the window's
    title bar to close the software.

  11. Support Staff 11 Posted by John Wu on 04 Mar, 2017 04:41 PM

    John Wu's Avatar

    Can you send a screenshot of what you are seeing?

  12. Support Staff 12 Posted by Joe Connell on 04 Mar, 2017 04:47 PM

    Joe Connell's Avatar

    This might fix it...
    First Shut down Sparkbooth and reopen it... from the Session screen
    (main screen for doing sessions)
    HOLD down the Ctrl+Shift+9 keys to send a Support Request...
    it will send us all the info to review what is causing this.
    THEN...
    1) Do a full computer shut down and restart the computer
    2) After the computer has turned on - wait for all those
    computer background start up stuff to finish - then open Sparkbooth
    3) Go to the Settings (Ctrl+1 or F1)
    4) Go to Send to guest
    5) When that Hour glass appears, take a screen shot of it and send/attach it here for us to see


    Joe Connell - SB Support

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