purchase and no lisence code sent

emma wootton's Avatar

emma wootton

04 Jan, 2018 02:31 PM

purchase and no licence code sent to email [email blocked]. I'm using my personal email address which is linked to skype.

please help

  1. Support Staff 1 Posted by Rob (ZCZ) on 04 Jan, 2018 02:54 PM

    Rob (ZCZ)'s Avatar

    Have you checked your spam/junk folder?

  2. Support Staff 2 Posted by Joe Connell on 04 Jan, 2018 03:03 PM

    Joe Connell's Avatar

    I just checked your email [email blocked]

    There are no purchase records for this email address
    are you sure you used that email and did not make a typo when typing it in the box?

  3. 3 Posted by Emma Wootton on 04 Jan, 2018 03:54 PM

    Emma Wootton's Avatar


    I don't think I made typo.

    Can you not check it as I font know how I can check it.

    [email blocked]



  4. 4 Posted by Emma Wootton on 04 Jan, 2018 04:18 PM

    Emma Wootton's Avatar

    The other email that might have been used is by mistake

    [email blocked]

    [email blocked] (this might be the typo)

    [email blocked] (This is what it should be)

    Is was purchase through PayPal guest account.

    With a via debit card from the royal bank of Scotland

    I'm getting marriage in a day and a half times. I'm very stressed and feel
    quiet sick.

    Please, please can you look into this for me.

    Kind regards
    Emma Wootton

  5. Support Staff 5 Posted by John Wu on 04 Jan, 2018 05:23 PM

    John Wu's Avatar

    You entered [email blocked] for the email address, so it was sent
    to that address.
    I changed it to [email blocked], and resent the license key to that
    address. Please let me know if you got it.

  6. 6 Posted by Emma Wootton on 04 Jan, 2018 06:34 PM

    Emma Wootton's Avatar

    Just received confirmation of my order.

    Thank you x

  7. John Wu closed this discussion on 05 Feb, 2018 06:15 PM.

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