Software issue

Ronald Perumal 's Avatar

Ronald Perumal

02 Oct, 2019 05:30 AM

Hi
We were really struggling on Saturday with the following issues
• Software updates every time it shuts down and starts up again. Takes about 2 to 3 hrs. the software updates not the app.
• When the program runs extremely slow.
• The software seems to get blurry when working on the Laptop

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  1. General Troubleshooting

    Credit: This list was compiled from Brian's original post

    Problem:
    Pictures to dark. On monitor and printouts

    Solution: Had attendant check camera settings on Logitech software. no help. Had attendant restart system and app. no help. increased lighting in booth. Worked enough to get through event, later discovered webcam (Logitech Pro 9000) went bad. Used at least 20 times. From now on i will sen...

    See more..
  1. Support Staff 1 Posted by Rob (ZCZ) on 02 Oct, 2019 11:11 AM

    Rob (ZCZ)'s Avatar

    You need to send a Request Support form. This will have all the information we need to help.

    You can either go to the 'About tab and hit "Request Support" or from the main screen in Sparkbooth (where you do photo sessions) Hold down the Ctrl + Shift + 9 keys all at the same time to open a window for the Support form
    Type your message (i.e. freezing) and hit OK/Send

    My first guess would be that your laptop is way underpowered to run Sparkbooth, if that's not it, then I would assume that something is seriously wrong with it. Windows updates should never take more than 10 minutes to install.

  2. John Wu closed this discussion on 02 Dec, 2019 05:35 AM.

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