Crash

lacabinaeventi's Avatar

lacabinaeventi

13 Jun, 2019 02:36 PM

Hi,
for the forst time with your software I've strange problem...
Sparkbooth crash when i try to open the general menù (CRTL +1).
I'd just update software but the problem isn't fixed. May you help me?
Tnx Valentina

  1. lacabinaeventi closed this discussion on 13 Jun, 2019 02:36 PM.

  2. Joe Connell re-opened this discussion on 13 Jun, 2019 02:43 PM

  3. Support Staff 1 Posted by Joe Connell on 13 Jun, 2019 02:43 PM

    Joe Connell's Avatar

    You closed this discussion after you posted
    so I am Re-opening it to reply....

    First you should send a Request Support from the
    main screen where you do sessions HOLD DOWN the
    Ctrl + Shift + 9 keys all at the same time and
    type CRASH in the comments box.

    This will send us information about your system that we need to help you

  4. John Wu closed this discussion on 10 Jul, 2019 08:55 PM.

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