My custom design was put in wrong

Susan Jimenez's Avatar

Susan Jimenez

02 Mar, 2019 06:40 PM

Qmy graphic guys input the design but insert as square 2x6 dnp (6x4) dnp when printing it comes out as a 4x6 double print on one page. How can I change it without redesigning from scratch? Event tonight please help.

  1. Support Staff 1 Posted by Joe Connell on 02 Mar, 2019 06:45 PM

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    ??? not sure what you are asking for...

    Your graphic guys create a Double strip
    and you wanted a full 4X6???

  2. Support Staff 2 Posted by Joe Connell on 02 Mar, 2019 06:49 PM

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    I suspect you are wanting this to print a 2X6 strip
    and not a 4X6 (uncut) double strip...

    If that is correct, all you need to do is go into
    the DNP PRINTER setting and select the paper size
    that has 4X6 (2) or 4X6 (split)
    Then your printer will cut each 4x6 into (2) 2X6 strips.

  3. Support Staff 3 Posted by Joe Connell on 02 Mar, 2019 06:54 PM

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    ...note in the DNP Printer settings
    you look below where the paper is selected and change the setting
    see attached

  4. 4 Posted by whosmaldo on 02 Mar, 2019 06:57 PM

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    No I do want the 2x6 strips but the printer is not cutting.

    Sent from Yahoo Mail on Android

      On Sat, Mar 2, 2019 at 10:45 AM, Joe Connell<[email blocked]> wrote: #yiv8892961480 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8892961480 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  5. Support Staff 5 Posted by Joe Connell on 02 Mar, 2019 07:01 PM

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    SEE the setting I sent in last email
    set the 2inch cut Enable (printer V.1.10 or later)
    this will CUT the 4X6 into (2) 2X6 strips

  6. 6 Posted by whosmaldo on 02 Mar, 2019 07:02 PM

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    Testing now

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      On Sat, Mar 2, 2019 at 10:45 AM, Joe Connell<[email blocked]> wrote: #yiv8892961480 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8892961480 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  7. 7 Posted by whosmaldo on 02 Mar, 2019 07:06 PM

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    Still coming out double? 

    Sent from Yahoo Mail on Android
     
      On Sat, Mar 2, 2019 at 11:01 AM, Joe Connell<[email blocked]> wrote: #yiv5187750280 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5187750280 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  8. Support Staff 8 Posted by Joe Connell on 02 Mar, 2019 07:09 PM

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    What model DNP printer do you have?
    You may need to check if it is a V.1.10 or later version

  9. 9 Posted by whosmaldo on 02 Mar, 2019 07:11 PM

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    It won't let me enable?

    Sent from Yahoo Mail on Android

      On Sat, Mar 2, 2019 at 10:45 AM, Joe Connell<[email blocked]> wrote: #yiv8892961480 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8892961480 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  10. Support Staff 10 Posted by Joe Connell on 02 Mar, 2019 07:16 PM

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    Try visiting the DNP web site and download the latest driver for your RX1

  11. 11 Posted by whosmaldo on 02 Mar, 2019 07:17 PM

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    Here is the setting under software.

    Sent from Yahoo Mail on Android

      On Sat, Mar 2, 2019 at 10:45 AM, Joe Connell<[email blocked]> wrote: #yiv8892961480 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8892961480 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  12. 12 Posted by whosmaldo on 02 Mar, 2019 07:37 PM

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    Updated but no luck

    Sent from Yahoo Mail on Android
     
      On Sat, Mar 2, 2019 at 11:16 AM, Joe Connell<[email blocked]> wrote: #yiv2691393549 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2691393549 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  13. 13 Posted by whosmaldo on 02 Mar, 2019 07:44 PM

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    Joe, I got it!! Thank you so much it works!!

    Sent from Yahoo Mail on Android
     
      On Sat, Mar 2, 2019 at 11:36 AM, Susan Maldonado<[email blocked]> wrote: Updated but no luck

    Sent from Yahoo Mail on Android
     
      On Sat, Mar 2, 2019 at 11:16 AM, Joe Connell<[email blocked]> wrote: #yiv2576060278 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2576060278 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  14. Support Staff 14 Posted by Joe Connell on 02 Mar, 2019 07:58 PM

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    GREAT... good luck on your booth to night
    I also have one and am getting ready to leave...

  15. 15 Posted by whosmaldo on 02 Mar, 2019 08:46 PM

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    Thank you, have fun too!

    Sent from Yahoo Mail on Android
     
      On Sat, Mar 2, 2019 at 11:58 AM, Joe Connell<[email blocked]> wrote: #yiv9084182568 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9084182568 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  16. John Wu closed this discussion on 10 Mar, 2019 12:57 AM.

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