licence fail

gonzalo's Avatar

gonzalo

30 Jan, 2019 06:10 PM

hello, good afternoon, I have 3 licenses purchased from you, my user is [email blocked], and in two teams that I have been trying to put it I get two errors, and I would like to fix them, I attached videos of the errors that appear . Thank you

  1. Support Staff 1 Posted by John Wu on 30 Jan, 2019 06:18 PM

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    Nothing was attached. What is the error message?

  2. Support Staff 2 Posted by John Wu on 30 Jan, 2019 06:21 PM

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    So it looks like you purchased licenses from [email blocked].
    Those licenses were re-registered under your email address. When you
    activate, be sure to use [email blocked]. You will also be prompted
    to reset the license the first time you use it. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  3. Support Staff 3 Posted by Jorge Oliva on 31 Jan, 2019 08:40 PM

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    Gonzalo juan carlos nos esta contestando que usted no puede activar ya usted activo toda sus claves cada licensia viene con 3 activaciones y nuestro record indica que ya activo todas.pero eso no es problema nunga pierdes las activaciones puedes resetiar las activaciones aqui http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac... cualquir otra pregunta estamos aqui no informe a juan carlos tenga contacto directo con nosotros para resolverle.

  4. 4 Posted by msanchez on 01 Feb, 2019 12:31 AM

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    hola buenas tardes, me puede ayudar no he podido activar mi licencia en una computadora con windows 7 , me manda error de que no tengo conexion a internet , y si tengo internet , ya probe a travez de cable y por via wifi, lo mas raro es que si le instalo windows 10 si me deja activar la licencia, me puede ayudar , gracias

  5. Support Staff 5 Posted by John Wu on 01 Feb, 2019 12:33 AM

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  6. Support Staff 6 Posted by John Wu on 01 Feb, 2019 12:33 AM

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    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport

  7. 7 Posted by msanchez on 01 Feb, 2019 12:56 AM

    msanchez's Avatar

    yes

    Teamviewer

    ID 1 399 926 445

    Contraseña 8412

  8. John Wu closed this discussion on 04 Mar, 2019 09:42 PM.

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