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brooklyn 's Avatar

brooklyn

04 Oct, 2018 06:37 PM

hi I have just brought your booth but I am struggling with setting up and its running quite slow and I cant get the photo on to my other laptop ?or share on fb please can I have some help

  1. Support Staff 1 Posted by John Wu on 04 Oct, 2018 06:43 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  2. Support Staff 2 Posted by Joe Connell on 04 Oct, 2018 06:48 PM

    Joe Connell's Avatar

    First... we only sell photo booth software.

    Did you purchase a booth from someone that had
    the Sparkbooth software installed?

    I do see that there is a software license registered to
    your email for the DSLR version.
    Sep 28, 2018, 3:39 AM [email blocked] Sparkbooth DSLR 6

    Lets start with you sending a Request Support form...
    From the main screen, (where you do sessions)
    Hold down the Ctrl + Shift + 9 keys all at the same time.
    A new window will open, type your message in the comments and send it OK.

    Then we can review and advise...

  3. John Wu closed this discussion on 28 Nov, 2018 05:38 PM.

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