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brooklyn 's Avatar

brooklyn

04 Oct, 2018 06:37 PM

hi I have just brought your booth but I am struggling with setting up and its running quite slow and I cant get the photo on to my other laptop ?or share on fb please can I have some help

  1. Support Staff 1 Posted by John Wu on 04 Oct, 2018 06:43 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  2. Support Staff 2 Posted by Joe Connell on 04 Oct, 2018 06:48 PM

    Joe Connell's Avatar

    First... we only sell photo booth software.

    Did you purchase a booth from someone that had
    the Sparkbooth software installed?

    I do see that there is a software license registered to
    your email for the DSLR version.
    Sep 28, 2018, 3:39 AM [email blocked] Sparkbooth DSLR 6

    Lets start with you sending a Request Support form...
    From the main screen, (where you do sessions)
    Hold down the Ctrl + Shift + 9 keys all at the same time.
    A new window will open, type your message in the comments and send it OK.

    Then we can review and advise...

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