Booth stuck loading

Stephanie Bailey's Avatar

Stephanie Bailey

12 May, 2016 04:35 PM

Hi Joe, My booth is stuck with the spinning wheel of death when I try to open the settings page to create a layout. I am in a bit of a panic as I have 2 different gigs I need done by tonight! Please help me!

  1. Support Staff 1 Posted by John Wu on 12 May, 2016 04:44 PM

    John Wu's Avatar

    Can you send the sparkbooth.txt file in your Documents folder?

  2. 2 Posted by Stephanie Baile... on 12 May, 2016 05:02 PM

    Stephanie Bailey's Avatar

    to you? hold on

  3. Support Staff 3 Posted by Joe Connell on 12 May, 2016 05:17 PM

    Joe Connell's Avatar

    John is reviewing it now...

  4. Support Staff 4 Posted by John Wu on 12 May, 2016 06:30 PM

    John Wu's Avatar

    Can I remote into your computer to take a look? Here are the instructions
    http://sparkbooth.com/remotesupport

    I will be available in an hour for this if that works for you. Or we can
    schedule another time.

  5. 5 Posted by photobombutah on 12 May, 2016 09:41 PM

    photobombutah's Avatar

    John I am afk for the next 45 minutes. The numbers are the same, just do
    what needs doing as I trust you! lol. I will not be back for 45

    On Thu, May 12, 2016 at 3:19 PM, Stephanie Bailey <[email blocked]>
    wrote:

    > 696 919 174
    > 7153
    >
    > On Thu, May 12, 2016 at 1:24 PM, Stephanie Bailey <[email blocked]
    > > wrote:
    >
    >> I will not be back to my computer until around 2:30 or 3 mountain time.
    >> Can we work that out? Also, is there any type of discount for previous pros
    >> to purchase dslr? I wasn't made aware by the company I purchased the booth
    >> from that the version they installed only worked with webcams...Just
    >> wondering
    >>
    >> On Thu, May 12, 2016 at 12:30 PM, John Wu <
    >> [email blocked]> wrote:
    >>

  6. Support Staff 6 Posted by John Wu on 12 May, 2016 09:52 PM

    John Wu's Avatar

    Ok, I found the issue and will have a fix shortly. I will remote into the
    computer and to install the fix.

  7. Support Staff 7 Posted by John Wu on 12 May, 2016 10:18 PM

    John Wu's Avatar

    I installed a fix on your computer, so you should be good to go. The issue is TwitPic was selected for the Twitter uploader which no longer exists. I updated Sparkbooth to check for that and select Twitter for the photo host instead.

  8. John Wu closed this discussion on 26 May, 2016 05:31 AM.

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