Recent issues with Sparkbooth software

kirstinz3's Avatar

kirstinz3

26 Nov, 2021 01:23 PM

Hi, Have never had any issues with Sparkbooth, but the last few events we have done, there are 2 issues:
1. Preview in between shots not working
2. Keep getting a "view album" pop up window that will not allow you to click on close so the only way to get rid is to X out of Sparkbooth completely and restart - which looks very unprofessional as you can imagine.

Please can you help with this, are there any known bugs that need fixing?

thanks,
Kirstin

  1. Support Staff 1 Posted by John on 26 Nov, 2021 04:44 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's
    main screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by kirstinz3 on 01 Dec, 2021 05:45 PM

    kirstinz3's Avatar

    just done that John..

  3. John closed this discussion on 12 Dec, 2021 06:32 PM.

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