Probleme blocage de sparkbooth en événement

Nicolas Marques's Avatar

Nicolas Marques

25 Oct, 2021 10:48 AM

Bonjour

J'utilise le logiciel Spakbooth sur 5 photobooth
Les logiciels sont mis a jour régulièrement

Ce week end, les 5 logiciels ont céssé de fonctionner au moins 2 fois dans la soirée
De plus, la prise de photo (j'utilise un canon 1300D) est lente

Pouvez vous m'indiquer s'il existe une solution?

Merci d'avance

  1. Support Staff 1 Posted by Joe Connell on 25 Oct, 2021 12:37 PM

    Joe Connell's Avatar

    The reason it may stop is your camera is shutting down
    and you need to set the camera to not Auto Shut down.
    The DSLR camera can not be on for long times because
    it will overheat and cause damage to your camera.

    The photo taking is slow because you have the camera
    set to Auto Focus and that causes a delay when the
    count down reaches 0 - it with then need to focus
    that takes more time. Use manual focus see instructions here
    http://help.sparkbooth.com/kb/sparkbooth-dslr/dslr-camera-setup

  2. 2 Posted by Nicolas Marques on 29 Oct, 2021 07:00 PM

    Nicolas Marques's Avatar

    Bonjour

    Merci pour réponse
    C’est ok pour l’auto focus

    Mais le problème de blocage est dans l’expiration du live view du logiciel
    Possible de l’arrêter?

    Merci

  3. Support Staff 3 Posted by John on 29 Oct, 2021 07:11 PM

    John's Avatar

    Not sure I understand what you mean by live view. Can you clarify?

  4. 4 Posted by ATELIER SAINT C... on 01 Nov, 2021 09:45 AM

    ATELIER SAINT CLAIR 's Avatar

    Bonjour, j'utilise moi aussi le logiciel SSPAKBOOTH version 6.1.85 sur 3 photobooth. Mes logiciels sont toujours mis à jours. J'ai de manière aléatoire des blocages d'application (l'écran se fige impossible de sortir de l'application). Une seule solution éteindre les ordinateurs en force.
    Pouvez vous m'indiquer une solution ? Y a t-il une différence entre la version 6 et la version 7 ?
    Mes ordinateurs sont sous Windows 10.
    En attente d'une réponse de votre part.
    Cdl

  5. Support Staff 5 Posted by Joe Connell on 01 Nov, 2021 12:24 PM

    Joe Connell's Avatar

    RE: But the blocking problem is in the expiration of the live view of the software Possible to stop it?
    ...The reason it may stop is your camera is shutting down because it is over heating and you need to set the Camera to NOT SHUT OFF - this causes your screen freezes.

    RE: Is there a difference between version 6 and version 7?
    ...YES, watch my video review of 7.0 that shows all the new features
    https://www.youtube.com/watch?v=U5pFM0ogibQ&t=867s

  6. Support Staff 6 Posted by John on 01 Nov, 2021 02:01 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  7. 7 Posted by Nicolas Marques on 06 Nov, 2021 05:54 PM

    Nicolas Marques's Avatar

    Bonjour

    L’appareil photo est en arrêt désactivé mais sparkbooth bloque quand même
    Pouvez vous m’apporter une solution svp?

    Merci

  8. Support Staff 8 Posted by Joe Connell on 06 Nov, 2021 06:01 PM

    Joe Connell's Avatar

    We can TRY to give you a solution if YOU do as we asked...
    Send your log by holding down shift-ctrl-9 from Sparkbooth's main screen.
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

    This is the second time we asked and if you do not provide that information
    we can not give you a solution to help you.

  9. John closed this discussion on 13 Nov, 2021 06:55 PM.

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