ZenFolio - Can't connect - New Version

Lance's Avatar

Lance

11 Oct, 2021 01:21 AM

Hi Sparkbooth Developers,

Could Sparkbooth be updated to be provide the ability to log into Zenfolio? The current Zenfolio settings for the Send To Account screen are apparently for the legacy version of Zenfolio. We just subscribed to Zenfolio and they have updated their platform and versions so now the legacy version is not compatible with the new version. I found this out when trying to log into their Android app, it didn't work. I sent support an email and they replied that's for the legacy version and the new platform and version would not work. So I tried to log in on Sparkbooth with our new Zenfolio credentials and it fails to authenticate, exactly like the Android app.

Please add the new Zenfolio API so we can log in and use this new service with our Sparkbooth program.
Thank you,

  1. Support Staff 1 Posted by John Wu on 11 Oct, 2021 01:51 AM

    John Wu's Avatar

    What Android app are you referring to?

  2. 2 Posted by Lance on 11 Oct, 2021 04:45 AM

    Lance's Avatar

    Hi John,
    The Android app is not the issue. The app was the way I discovered that Zenfolio has changed their platform and the API connection that Sparkbooth currently has is for the legacy accounts only. I discovered the issue with not being able to log into Sparkbooth because my subscription is with the new Zenfolio platform and API. They are not using the old platform for new accounts.
    Essentially there are two different platforms for Zenfolio now, a legacy, and the new one. The Sparkbooth login option is for the old one. We would like to be able to login in the new Zenfolio platform using Sparkbooth.
    Thank you

  3. Support Staff 3 Posted by John Wu on 11 Oct, 2021 01:14 PM

    John Wu's Avatar

    I checked their API documentation and it still shows the same service that
    Sparkbooth is using. I emailed ZenFolio asking where the documentation for
    the new service is located. Still waiting to hear from them

  4. 4 Posted by Lance on 11 Oct, 2021 03:01 PM

    Lance's Avatar

    Hi John,
    Thank you for your attention to this.
    Here is the support page for Zenfolio showing the two login options and the distinct different platforms.
     https://zenfolio.com/support

  5. Support Staff 5 Posted by John Wu on 11 Oct, 2021 03:58 PM

    John Wu's Avatar

    That is for their web interface and has nothing to do with their API
    service which Sparkbooth uses. Their API documentation still shows that
    version 1.8 is the latest which is what Sparkbooth uses
    https://www.zenfolio.com/zf/help/api/guide/overview/api-versions

  6. 6 Posted by The Smile Shack... on 11 Oct, 2021 04:22 PM

    The Smile Shack - Lance's Avatar

    OK, however my new account email and password for signing up with the new
    platform does not work in Sparkbooth.

    Thank you

  7. Support Staff 7 Posted by John Wu on 11 Oct, 2021 07:41 PM

    John Wu's Avatar

    Then we need to see if they have an API service for the new platform. If
    not, then there is not much I can do. I am still waiting to hear back from
    them

  8. 8 Posted by Lance on 12 Oct, 2021 03:36 AM

    Lance's Avatar

    Ok, thank you.

  9. Support Staff 9 Posted by John Wu on 13 Oct, 2021 12:10 AM

    John Wu's Avatar

    This is the reply I got from Zenfolio: "Currently, we do not yet have
    a Public API in place for the next-gen platform that supports
    ProSuite, PortfolioPlus or Portfolio"
    They said it makes since to have a public API for the new platform,
    but until they do - I there is nothing I can do to support the new
    platform.

  10. 10 Posted by Lance on 13 Oct, 2021 02:21 AM

    Lance's Avatar

    Ok, thank you for following up and putting that on the roadmap for Sparkbooth going forward.
    Thank you for a great product.

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