Problems with my licence

Juan Carlos GUEVARA 's Avatar

Juan Carlos GUEVARA

19 Jun, 2021 08:05 PM

hello I have a sparkbooth 3.8 license and when I want to activate it it won't let me, this message appears….

Can you helpm me please.

  1. Support Staff 1 Posted by Joe Connell on 19 Jun, 2021 08:12 PM

    Joe Connell's Avatar

    Did you check to make sure your computer is On Line?
    In order to register the license to the software, it needs
    to connect to the Sparkbooth server to activate the install.

    Also make sure your computer is not restricting
    Sparkbooth from connecting - allow sparkbooth to connect.

  2. 2 Posted by MUSIC BOX AUDIO on 19 Jun, 2021 08:18 PM

    MUSIC BOX AUDIO's Avatar

    My computer is on line.

    How can I check if my computer is not restricting sparkboot?

    Enviado desde mi iPhone

    El 19 jun 2021, a la(s) 15:12, Joe Connell <[email blocked]> escribió:


  3. Support Staff 3 Posted by Joe Connell on 19 Jun, 2021 08:22 PM

    Joe Connell's Avatar
  4. Support Staff 4 Posted by John on 19 Jun, 2021 08:35 PM

    John's Avatar

    Make sure to run all the Windows updates and install Internet Explorer 11

  5. John closed this discussion on 27 Jun, 2021 06:39 PM.

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