Help, all my temolates got erased with newest update!

Mike cardamone's Avatar

Mike cardamone

01 Jun, 2021 06:55 PM

I havnt used my photobooth system for jobs since october before the pandemic. I have two jobs this weekend snd just updated my version 6 to the most currentbupdate znd now all my old lsyouts are gone. Instead of square photo olace holders, they are now tall skinny portraits tempkates. I went into settings and layouts to change to my usual layout but its gone!

  1. Support Staff 1 Posted by Joe Connell on 01 Jun, 2021 07:34 PM

    Joe Connell's Avatar

    No no no... they have not disappeared

    You have been doing your layouts in one of the
    formats (Wide / Portrait / Square / etc) and when you
    Updated, the Photo layouts page is showing a different format
    then you created your layouts... look up on the page and change
    the format to the type you do your layouts - (see attached)

    Each of the different layout formats are saved in separate groups
    Square - only show layouts that were created with Square photo boxes
    Wide - only show layouts that were created with Wide photo boxes
    Portrait - only show layouts that were created with Portrait photo boxes
    ...etc

  2. Support Staff 2 Posted by Joe Connell on 01 Jun, 2021 07:52 PM

    Joe Connell's Avatar

    Tell me with a reply you found your layouts

  3. 3 Posted by Michael Cardamo... on 02 Jun, 2021 04:40 AM

    Michael Cardamone's Avatar

    Got it. Thank you so much.

    Michael J. Cardamone

  4. John closed this discussion on 10 Jun, 2021 02:36 PM.

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