tag:help.sparkbooth.com,2010-04-06:/discussions/questions/95638-licenceSparkbooth: Discussion 2021-06-10T14:36:12Ztag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T12:33:18Z2021-05-17T12:33:19Zlicence<div><p>Hi,</p>
<p>One of my colleagues has created an acoount for our company with a user name: <a href="mailto:margus.leppsalu@flir.se">margus.leppsalu@flir.se</a> and it seems that that account should have 1 activation out o3 remaining, but it doesnt work: Our licence key is:sp4-ad6c412e-de1a-4c09-9423-b407e27e154a</p>
<p>How to proceed?</p>
<p>Reigo Tamm</p></div>reigo tammtag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T12:58:23Z2021-05-17T12:58:23Zlicence<div><p>Who is Margus Leppsalu ?<br>
What is his company web site?<br>
Are you friends with your own photo booth companies<br>
using the Sparkbooth software?<br>
What are both of your web sites address?</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T13:17:40Z2021-05-17T13:17:41Zlicence<div><p>Hi,</p>
<p>Margus Leppsalu is my employee, whos account is connected to sparkbooth account. We were trying to activate it today, but didnt succeed. Feedback from your „fogotten licence“ section was that we still have one activation left but SW just gave us an error that licence might be ivalid or we’re using it for a wrong product.</p>
<p>What do you mean by his website? His email address is <a href="mailto:margus.leppsalu@flir.se">margus.leppsalu@flir.se</a><a href="mailto:margus.leppsalu@flir.se">margus.leppsalu@flir.se</a></p>
<p>Best Regards,</p>
<p>Reigo Tamm<br>
Production Engineering Manager</p>
<p>FLIR Systems Estonia OÜ<br>
Osmussaare 1, 13811 Tallinn, Estonia<br>
Mobile: +372 534 16945<br>
Email: <a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a><a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a> | <a href="http://www.flir.com">www.flir.com</a><a href="http://www.flir.com/">http://www.flir.com/</a></p></div>Tamm, Reigotag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T13:32:55Z2021-05-17T13:32:55Zlicence<div><p>OK... your license has 1 Activation available<br>
The error you received <strong>error that licence might be ivalid or we’re using it for a wrong product.</strong> was due to you have a Version 4.0 license and you downloaded the current version (7.0) - your license key will only Unlock/Install the 4.0 version</p>
<p>You need to download the older 4.0 version here<br>
<a href="https://sparkbooth.com/en/download/#archive">https://sparkbooth.com/en/download/#archive</a><br>
That is on the Download page in the lower (scroll down)</p>
<p><strong>You need to download the 4.3 for your type OS (Windows or Mac)</strong></p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T13:37:49Z2021-05-17T13:37:50Zlicence<div><p>Joe,</p>
<p>Thanks,</p>
<p>Will it be compatible with win10? Its said that winXP or later, but my colleagues recall having problems with that earlier.</p>
<p>Reigo</p></div>Tamm, Reigotag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T13:44:06Z2021-05-17T13:44:06Zlicence<div><p>Your license is very old and the current version is 7.0<br>
It is possible that your version may not work with Win10<br>
and older version are no longer updated - only the current version.</p>
<p>If your computer(s) are having issues with the software<br>
using 4.3, you will need to Upgrade to the current version.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-17T13:44:30Z2021-05-17T13:44:30Zlicence<div><p>What was the issue exactly?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-18T05:41:20Z2021-05-18T05:41:21Zlicence<div><p>John,</p>
<p>Pictures attached to visualize the problem.</p>
<p>Best Regards,</p>
<p>Reigo Tamm<br>
Production Engineering Manager</p>
<p>FLIR Systems Estonia OÜ<br>
Osmussaare 1, 13811 Tallinn, Estonia<br>
Mobile: +372 534 16945<br>
Email: <a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a><a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a> | <a href="http://www.flir.com">www.flir.com</a><a href="http://www.flir.com/">http://www.flir.com/</a></p>
<p>[cid:<a href="mailto:image001.png@01D74BC1.858D72D0">image001.png@01D74BC1.858D72D0</a>] [cid:<a href="mailto:image002.png@01D74BC1.858D72D0">image002.png@01D74BC1.858D72D0</a>]</p></div>Tamm, Reigotag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-18T12:31:30Z2021-05-18T12:31:30Zlicence<div><p>Your key is for version 4 your trying to open version 7 which it will not work download version 4 at this link<br>
<a href="https://sparkbooth.com/en/download/#archive">https://sparkbooth.com/en/download/#archive</a></p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-19T06:52:56Z2021-05-19T06:52:56Zlicence<div><p>Will the 4.e version work on windows 10?</p>
<p>Best Regards,</p>
<p>Reigo Tamm<br>
Production Engineering Manager</p>
<p>FLIR Systems Estonia OÜ<br>
Osmussaare 1, 13811 Tallinn, Estonia<br>
Mobile: +372 534 16945<br>
Email: <a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a><a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a> | <a href="http://www.flir.com">www.flir.com</a><a href="http://www.flir.com/">http://www.flir.com/</a></p></div>Tamm, Reigotag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-19T11:10:52Z2021-05-19T11:10:52Zlicence<div><p>We are looking into this please be patient. Thanks</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-19T14:15:20Z2021-05-19T14:15:20Zlicence<div><p>Sparkbooth 4.3 runs fine for me on Windows 10. Some of the social media<br>
sharing features no longer work due changes to those services. So if you<br>
need to share photos, I would recommend updating to version 7</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/492003022021-05-20T07:03:11Z2021-05-20T07:03:11Zlicence<div><p>Thanks a lot.</p>
<p>Best Regards,</p>
<p>Reigo Tamm<br>
Production Engineering Manager</p>
<p>FLIR Systems Estonia OÜ<br>
Osmussaare 1, 13811 Tallinn, Estonia<br>
Mobile: +372 534 16945<br>
Email: <a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a><a href="mailto:reigo.tamm@flir.se">reigo.tamm@flir.se</a> | <a href="http://www.flir.com">www.flir.com</a><a href="http://www.flir.com/">http://www.flir.com/</a></p></div>Tamm, Reigo