Home → Sparkbooth Questions →

licence

• Edit

reigo tamm

17 May, 2021 12:33 PM

Hi,

One of my colleagues has created an acoount for our company with a user name: [email blocked] and it seems that that account should have 1 activation out o3 remaining, but it doesnt work: Our licence key is:sp4-ad6c412e-de1a-4c09-9423-b407e27e154a

How to proceed?

Reigo Tamm

1. Support Staff 1 Posted by Joe Connell on 17 May, 2021 12:58 PM

   

   Who is Margus Leppsalu ?
   What is his company web site?
   Are you friends with your own photo booth companies
   using the Sparkbooth software?
   What are both of your web sites address?

   • Edit

2. 2 Posted by Tamm, Reigo on 17 May, 2021 01:17 PM

   

   Hi,

   Margus Leppsalu is my employee, whos account is connected to sparkbooth account. We were trying to activate it today, but didnt succeed. Feedback from your „fogotten licence“ section was that we still have one activation left but SW just gave us an error that licence might be ivalid or we’re using it for a wrong product.

   What do you mean by his website? His email address is [email blocked]<mailto:[email blocked]>

   Best Regards,

   Reigo Tamm
   Production Engineering Manager

   FLIR Systems Estonia OÜ
   Osmussaare 1, 13811 Tallinn, Estonia
   Mobile: +372 534 16945
   Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

   • Edit

3. Support Staff 3 Posted by Joe Connell on 17 May, 2021 01:32 PM

   

   OK... your license has 1 Activation available
   The error you received error that licence might be ivalid or we’re using it for a wrong product. was due to you have a Version 4.0 license and you downloaded the current version (7.0) - your license key will only Unlock/Install the 4.0 version

   You need to download the older 4.0 version here
   https://sparkbooth.com/en/download/#archive
   That is on the Download page in the lower (scroll down)

   You need to download the 4.3 for your type OS (Windows or Mac)

   • Edit

4. 4 Posted by Tamm, Reigo on 17 May, 2021 01:37 PM

   

   Joe,

   Thanks,

   Will it be compatible with win10? Its said that winXP or later, but my colleagues recall having problems with that earlier.

   Reigo

   • Edit

5. Support Staff 5 Posted by Joe Connell on 17 May, 2021 01:44 PM

   

   Your license is very old and the current version is 7.0
   It is possible that your version may not work with Win10
   and older version are no longer updated - only the current version.

   If your computer(s) are having issues with the software
   using 4.3, you will need to Upgrade to the current version.

   • Edit

6. Support Staff 6 Posted by John on 17 May, 2021 01:44 PM

   

   What was the issue exactly?

   • Edit

7. 7 Posted by Tamm, Reigo on 18 May, 2021 05:41 AM

   

   John,

   Pictures attached to visualize the problem.

   Best Regards,

   Reigo Tamm
   Production Engineering Manager

   FLIR Systems Estonia OÜ
   Osmussaare 1, 13811 Tallinn, Estonia
   Mobile: +372 534 16945
   Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

   [cid:[email blocked]] [cid:[email blocked]]

   • image001.png 45.2 KB
   • image002.png 14.9 KB
   • Edit

8. Support Staff 8 Posted by Jorge Oliva on 18 May, 2021 12:31 PM

   

   Your key is for version 4 your trying to open version 7 which it will not work download version 4 at this link
   https://sparkbooth.com/en/download/#archive

   • Edit

9. 9 Posted by Tamm, Reigo on 19 May, 2021 06:52 AM

   

   Will the 4.e version work on windows 10?

   Best Regards,

   Reigo Tamm
   Production Engineering Manager

   FLIR Systems Estonia OÜ
   Osmussaare 1, 13811 Tallinn, Estonia
   Mobile: +372 534 16945
   Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

   • Edit

10. Support Staff 10 Posted by Jorge Oliva on 19 May, 2021 11:10 AM

    

    We are looking into this please be patient. Thanks

    • Edit

11. Support Staff 11 Posted by John on 19 May, 2021 02:15 PM

    

    Sparkbooth 4.3 runs fine for me on Windows 10. Some of the social media
    sharing features no longer work due changes to those services. So if you
    need to share photos, I would recommend updating to version 7

    • Edit

12. 12 Posted by Tamm, Reigo on 20 May, 2021 07:03 AM

    

    Thanks a lot.

    Best Regards,

    Reigo Tamm
    Production Engineering Manager

    FLIR Systems Estonia OÜ
    Osmussaare 1, 13811 Tallinn, Estonia
    Mobile: +372 534 16945
    Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

    • Edit

13. John closed this discussion on 10 Jun, 2021 02:36 PM.