licence

reigo tamm's Avatar

reigo tamm

17 May, 2021 12:33 PM

Hi,

One of my colleagues has created an acoount for our company with a user name: [email blocked] and it seems that that account should have 1 activation out o3 remaining, but it doesnt work: Our licence key is:sp4-ad6c412e-de1a-4c09-9423-b407e27e154a

How to proceed?

Reigo Tamm

  1. Support Staff 1 Posted by Joe Connell on 17 May, 2021 12:58 PM

    Joe Connell's Avatar

    Who is Margus Leppsalu ?
    What is his company web site?
    Are you friends with your own photo booth companies
    using the Sparkbooth software?
    What are both of your web sites address?

  2. 2 Posted by Tamm, Reigo on 17 May, 2021 01:17 PM

    Tamm, Reigo's Avatar

    Hi,

    Margus Leppsalu is my employee, whos account is connected to sparkbooth account. We were trying to activate it today, but didnt succeed. Feedback from your „fogotten licence“ section was that we still have one activation left but SW just gave us an error that licence might be ivalid or we’re using it for a wrong product.

    What do you mean by his website? His email address is [email blocked]<mailto:[email blocked]>

    Best Regards,

    Reigo Tamm
    Production Engineering Manager

    FLIR Systems Estonia OÜ
    Osmussaare 1, 13811 Tallinn, Estonia
    Mobile: +372 534 16945
    Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

  3. Support Staff 3 Posted by Joe Connell on 17 May, 2021 01:32 PM

    Joe Connell's Avatar

    OK... your license has 1 Activation available
    The error you received error that licence might be ivalid or we’re using it for a wrong product. was due to you have a Version 4.0 license and you downloaded the current version (7.0) - your license key will only Unlock/Install the 4.0 version

    You need to download the older 4.0 version here
    https://sparkbooth.com/en/download/#archive
    That is on the Download page in the lower (scroll down)

    You need to download the 4.3 for your type OS (Windows or Mac)

  4. 4 Posted by Tamm, Reigo on 17 May, 2021 01:37 PM

    Tamm, Reigo's Avatar

    Joe,

    Thanks,

    Will it be compatible with win10? Its said that winXP or later, but my colleagues recall having problems with that earlier.

    Reigo

  5. Support Staff 5 Posted by Joe Connell on 17 May, 2021 01:44 PM

    Joe Connell's Avatar

    Your license is very old and the current version is 7.0
    It is possible that your version may not work with Win10
    and older version are no longer updated - only the current version.

    If your computer(s) are having issues with the software
    using 4.3, you will need to Upgrade to the current version.

  6. Support Staff 6 Posted by John on 17 May, 2021 01:44 PM

    John's Avatar

    What was the issue exactly?

  7. 7 Posted by Tamm, Reigo on 18 May, 2021 05:41 AM

    Tamm, Reigo's Avatar

    John,

    Pictures attached to visualize the problem.

    Best Regards,

    Reigo Tamm
    Production Engineering Manager

    FLIR Systems Estonia OÜ
    Osmussaare 1, 13811 Tallinn, Estonia
    Mobile: +372 534 16945
    Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

    [cid:[email blocked]] [cid:[email blocked]]

  8. Support Staff 8 Posted by Jorge Oliva on 18 May, 2021 12:31 PM

    Jorge Oliva's Avatar

    Your key is for version 4 your trying to open version 7 which it will not work download version 4 at this link
    https://sparkbooth.com/en/download/#archive

  9. 9 Posted by Tamm, Reigo on 19 May, 2021 06:52 AM

    Tamm, Reigo's Avatar

    Will the 4.e version work on windows 10?

    Best Regards,

    Reigo Tamm
    Production Engineering Manager

    FLIR Systems Estonia OÜ
    Osmussaare 1, 13811 Tallinn, Estonia
    Mobile: +372 534 16945
    Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

  10. Support Staff 10 Posted by Jorge Oliva on 19 May, 2021 11:10 AM

    Jorge Oliva's Avatar

    We are looking into this please be patient. Thanks

  11. Support Staff 11 Posted by John on 19 May, 2021 02:15 PM

    John's Avatar

    Sparkbooth 4.3 runs fine for me on Windows 10. Some of the social media
    sharing features no longer work due changes to those services. So if you
    need to share photos, I would recommend updating to version 7

  12. 12 Posted by Tamm, Reigo on 20 May, 2021 07:03 AM

    Tamm, Reigo's Avatar

    Thanks a lot.

    Best Regards,

    Reigo Tamm
    Production Engineering Manager

    FLIR Systems Estonia OÜ
    Osmussaare 1, 13811 Tallinn, Estonia
    Mobile: +372 534 16945
    Email: [email blocked]<mailto:[email blocked]> | www.flir.com<http://www.flir.com/>

  13. John closed this discussion on 10 Jun, 2021 02:36 PM.

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