tag:help.sparkbooth.com,2010-04-06:/discussions/questions/95435-program-closingSparkbooth: Discussion 2021-05-15T17:49:08Ztag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-02T19:56:24Z2021-05-02T19:56:26ZProgram closing<div><p>Everytime I go to reprint by using crtl P it closes the program. Never did this before help.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-02T20:18:38Z2021-05-02T20:18:38ZProgram closing<div><p>Does it still happen if you update to the latest version 7.0.86?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-02T20:22:53Z2021-05-02T20:22:53ZProgram closing<div><p>If you are running 6.1, can you send your log by holding down shift-ctrl-9<br>
from Sparkbooth's main screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T02:38:54Z2021-05-03T02:38:54ZProgram closing<div><p>Running 6.1 with no updates. I sent the info you requested.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T02:42:19Z2021-05-03T02:42:19ZProgram closing<div><p>Wired thing i noticed. If I hit ctrl p when the window is minimized its<br>
fine but if its maximized and hit crtl p it closes out.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T02:45:44Z2021-05-03T02:45:44ZProgram closing<div><p>I will test that... BRB</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:00:48Z2021-05-03T03:00:48ZProgram closing<div><p>Are you able to print during the session and in the photo album?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:02:46Z2021-05-03T03:02:46ZProgram closing<div><p>yes it prints fine after people take their photo. It just when I want<br>
another copy and hit ctrl p is when it closes out the program and i have<br>
to restart</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:16:45Z2021-05-03T03:19:47ZProgram closing<div><p>It seems to be a quirk that Windows is causing.</p>
<p>I just tested it both Minimize and full screen and<br>
it did print for both with Ctrl+P ...</p>
<p>But at first it would not work for some UNKNOWN reason<br>
that I have no idea why...</p>
<p>SO, what I did was closed the software and reopened it,<br>
then I did a session and after it was completely finished<br>
back on the session screen... I hit Ctrl+p and it printed in Minimized<br>
then went to Full screen (did not close it) and did Ctrl+P again<br>
and it also printed fine... so it is something strange that Windows is causing.</p>
<p>I suggest at your next event, you do a 100% test before<br>
starting the event... just as I did doing a session in the normal screen<br>
you use during events (either Minimized or Full) and make sure<br>
the Ctrl+P works... if it doesn't - close the software and do it again<br>
without changing the screen size... It should work fine all night.</p>
<p>One thing that I always do is provide a print for everyone in the booth<br>
and I have it set to only print 1 - so when 3 or more go in the booth<br>
I just use the Arrow RIGHT key to add another print to this session<br>
this saves me having to do a Ctrl+p after the session...<br>
That Arrow Right can be clicked more that once for more prints<br>
See attached on how to set it and what it shows at the bottom of the live view screen</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:21:06Z2021-05-03T03:21:06ZProgram closing<div><p>Thank you I just noticed the arrow key so if the issue keeps happening im<br>
sure that will work just as well as ctrl p</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:27:18Z2021-05-03T03:27:18ZProgram closing<div><p>Can you do me a favor and try doing the reprint the Page Up or Up Arrow<br>
setup for Reprint. See attached screenshot<br>
Let me know if it closes Sparkbooth like ctrl-P does?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:34:30Z2021-05-03T03:34:30ZProgram closing<div><p>Change arrow up and down to reprint and yes both arrows still caused it to<br>
close the program.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T03:40:49Z2021-05-03T03:40:49ZProgram closing<div><p>Thanks for checking that. Can you try disabling the sound and see if<br>
reprinting closes Sparkbooth? Go to Settings > General > uncheck Enable<br>
Sound</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-03T21:35:17Z2021-05-03T21:35:17ZProgram closing<div><p>Still closing program after using crtl p.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-04T00:06:10Z2021-05-04T00:06:10ZProgram closing<div><p>Thanks for checking that. I don't know what else to try. Would it be<br>
possible for me to remote into your computer to take a closer look? Here<br>
are the instructions on how to setup the remote session<br>
<a href="http://sparkbooth.com/remotesupport">http://sparkbooth.com/remotesupport</a><br>
I can be available for this tomorrow at 7p PST</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-04T00:16:00Z2021-05-04T00:16:00ZProgram closing<div><p>I work at 63Sunday. The nest few days is there any other available times?<br>
Im also free Friday Saturday sunday.</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-04T00:39:53Z2021-05-04T00:39:53ZProgram closing<div><p>I can do Saturday or Sunday 9am PST</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-06T14:17:27Z2021-05-06T14:17:27ZProgram closing<div><p>Can you try this new version and let me know if it fixes the reprint issue<br>
for you?<br>
<a href="https://www.dropbox.com/s/6prkv0eebtlob9d/sparkbooth-6.1.80.exe?dl=0">https://www.dropbox.com/s/6prkv0eebtlob9d/sparkbooth-6.1.80.exe?dl=0</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-08T20:46:08Z2021-05-08T20:46:08ZProgram closing<div><p>New version worked like a charm. Thank you so much!</p></div>carmelitah99tag:help.sparkbooth.com,2010-04-06:Comment/491733212021-05-08T20:53:10Z2021-05-08T20:53:10ZProgram closing<div><p>Great. Thanks for letting me know</p></div>John