Camera not connecting

Latrice 's Avatar

Latrice

01 May, 2021 11:19 PM

Please help we are at an event and did an update and not the camera isnt connecting

  1. Support Staff 1 Posted by John on 01 May, 2021 11:25 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Latrice&Tony He... on 01 May, 2021 11:46 PM

    Latrice&Tony Hector's Avatar

    I did and now its spinning as if its searching

  3. 3 Posted by Latrice on 01 May, 2021 11:56 PM

    Latrice 's Avatar

    Hello

  4. 4 Posted by Latrice on 01 May, 2021 11:57 PM

    Latrice 's Avatar

    I'm waiting and did what you asked

  5. Support Staff 5 Posted by John on 01 May, 2021 11:59 PM

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    We replied to the support request that you sent at
    http://help.sparkbooth.com/discussions/questions/95429-support-request

  6. 6 Posted by Latrice on 02 May, 2021 12:07 AM

    Latrice 's Avatar

    I still dont see where the camera is connected to sparkbooth

  7. Support Staff 7 Posted by John on 02 May, 2021 12:08 AM

    John's Avatar

    Did you reinstall the previous version?

  8. 8 Posted by Latrice&Tony He... on 02 May, 2021 12:23 AM

    Latrice&Tony Hector's Avatar

    Nevermind we refunded them and will find someone reliable to help us out

  9. Support Staff 9 Posted by Joe Connell on 02 May, 2021 12:38 AM

    Joe Connell's Avatar

    WOW... please explain what you mean by that reply...

    Did you assume that when you have an issue/problem
    that Support would be INSTANT and fix your problems
    that had nothing to do with the software and your computer
    doesn't even meet the system requirements to run the software.

    I suggest you try other software and see how fast you get Support
    and when 1-2 days pass blame them for your own problem
    of using improper hardware to run their software.

  10. John closed this discussion on 15 May, 2021 05:49 PM.

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