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Camera not connecting

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Latrice

01 May, 2021 11:19 PM

Please help we are at an event and did an update and not the camera isnt connecting

1. Support Staff 1 Posted by John on 01 May, 2021 11:25 PM

   

   Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
   screen?
   Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

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2. 2 Posted by Latrice&Tony He... on 01 May, 2021 11:46 PM

   

   I did and now its spinning as if its searching

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3. 3 Posted by Latrice on 01 May, 2021 11:56 PM

   

   Hello

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4. 4 Posted by Latrice on 01 May, 2021 11:57 PM

   

   I'm waiting and did what you asked

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5. Support Staff 5 Posted by John on 01 May, 2021 11:59 PM

   

   We replied to the support request that you sent at
   http://help.sparkbooth.com/discussions/questions/95429-support-request

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6. 6 Posted by Latrice on 02 May, 2021 12:07 AM

   

   I still dont see where the camera is connected to sparkbooth

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7. Support Staff 7 Posted by John on 02 May, 2021 12:08 AM

   

   Did you reinstall the previous version?

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8. 8 Posted by Latrice&Tony He... on 02 May, 2021 12:23 AM

   

   Nevermind we refunded them and will find someone reliable to help us out

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9. Support Staff 9 Posted by Joe Connell on 02 May, 2021 12:38 AM

   

   WOW... please explain what you mean by that reply...

   Did you assume that when you have an issue/problem
   that Support would be INSTANT and fix your problems
   that had nothing to do with the software and your computer
   doesn't even meet the system requirements to run the software.

   I suggest you try other software and see how fast you get Support
   and when 1-2 days pass blame them for your own problem
   of using improper hardware to run their software.

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10. John closed this discussion on 15 May, 2021 05:49 PM.