tag:help.sparkbooth.com,2010-04-06:/discussions/questions/95416-web-camSparkbooth: Discussion 2024-02-03T17:54:33Ztag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:44:07Z2021-05-01T01:44:07Zweb cam<div><p>What version of the Sparkbooth software are you using?<br>
You can check that in Settings > About at the top.</p>
<p>Could be a Windows Update made changes that effected your system and you may need to Check for any Sparkbooth Updates... on the same Settings > About page "Check for Updates"</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:46:37Z2021-05-01T01:46:38Zweb cam<div><p>yes we already did the update to 6.1.79</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:47:32Z2021-05-01T01:47:32Zweb cam<div><p>Sorry Joe, this is also a MacBook pro running Big sur</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:52:07Z2021-05-01T01:52:07Zweb cam<div><p>Apple made a bunch of changes to MacOS 11 (Big Sur) that broke webcam<br>
access. Try downloading and run version 7</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:52:18Z2021-05-01T01:52:19Zweb cam<div><p>it is big sur 11.2 A update is availabe to 11.3 Also the camera shows up under FaceTime in the MacBook pro , just not in Sparkbooth. Sparkbooth says “no webcam available"</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T01:53:09Z2021-05-01T01:53:09Zweb cam<div><p>Would we need to purchase it?</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T02:00:31Z2021-05-01T02:00:31Zweb cam<div><p>You can upgrade your license at <a href="https://secure.sparkbooth.com/upgrade">https://secure.sparkbooth.com/upgrade</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T02:10:19Z2021-05-01T02:10:19Zweb cam<div><p>You can also downgrade your MacOS to 10.15 or lower. Sparkbooth 6.1 works<br>
on that older version of the operating system</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T02:27:49Z2021-05-01T02:27:50Zweb cam<div><p>Will it cost us to upgrade? And, will it for sure fix the camera problem?<br>
Also, we have two computers running the program…both 6.1 right now and if we upgrade one to 7 are we able to go back and forth…we use the one for a back up.</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T02:40:57Z2021-05-01T02:40:57Zweb cam<div><p>You can download version 7 and use the free trial to verify</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T02:45:40Z2021-05-01T02:45:40Zweb cam<div><p>You can check the cost of the upgrade at<br>
<a href="https://secure.sparkbooth.com/upgrade">https://secure.sparkbooth.com/upgrade</a><br>
The version 7 license will also activate previous version if you still want<br>
to use 6.1</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T03:20:04Z2021-05-01T03:20:05Zweb cam<div><p>Hi John,<br>
We purchased and activated the 7, rebooted computer but we still show 6. We even received an email that we have 2 of 3 remaining. What are we doing wrong?!!</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T03:24:20Z2021-05-01T03:24:22Zweb cam<div><p>hmmm…it looks like it came through….but now it says trial even tho we purchased…I’m a little confused but it is on there now in trial form. Does it charge you first and then you have 30 day trial. Sorry so many questions, we just have had so many issues...</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T03:31:49Z2021-05-01T03:31:49Zweb cam<div><p>You need to download version 7 and then activate it using to new license<br>
that was emailed to you. Download from<br>
<a href="https://sparkbooth.com/en/download/">https://sparkbooth.com/en/download/</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T03:54:07Z2021-05-01T03:54:08Zweb cam<div><p>Ok, we did that and now 7 works on one computer with webcam! but on the computer i was building a layout it says my 6 (calls it a trial) is no longer active. It asks to use key, so we used old key for 6 and it says has been upgraded and have to use new key. But we want to use new key for 7 on this computer. The other computer still has 6 and the new 7, (even though we used two attempts and used two keys to get it) How can I get my 6 back and not use my new key i just bought for a 7? sorry</p>
<p><a href="https://www.unretouchedchick.com">https://www.unretouchedchick.com</a> <a href="https://www.unretouchedchick.com/">https://www.unretouchedchick.com/</a><br>
<a href="https://www.facebook.com/unretouchedchic/">https://www.facebook.com/unretouchedchic/</a> <a href="https://www.facebook.com/unretouchedchic/">https://www.facebook.com/unretouchedchic/</a><br>
<a href="https://twitter.com/unretouchedchic">https://twitter.com/unretouchedchic</a> <a href="https://twitter.com/unretouchedchic">https://twitter.com/unretouchedchic</a><br>
<a href="https://www.instagram.com/unretouchedchic/">https://www.instagram.com/unretouchedchic/</a> <a href="https://www.instagram.com/unretouchedchic/">https://www.instagram.com/unretouchedchic/</a><br>
<a href="https://www.pinterest.com/unretouchedchick">https://www.pinterest.com/unretouchedchick</a> <a href="https://www.pinterest.com/unretouchedchick">https://www.pinterest.com/unretouchedchick</a><br>
<a href="https://www.youtube.com/channel/UCBdzHhGAueRyamFlt-her3A">https://www.youtube.com/channel/UCBdzHhGAueRyamFlt-her3A</a> <a href="https://www.youtube.com/channel/UCBdzHhGAueRyamFlt-her3A">https://www.youtube.com/channel/UCBdzHhGAueRyamFlt-her3A</a></p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-01T04:39:31Z2021-05-01T04:39:31Zweb cam<div><p>You can just use the new license key that was emailed to you on any version<br>
6 installs you want to keep</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-03T22:52:45Z2021-05-03T22:52:47Zweb cam<div><p>Hi John,<br>
Thank you for your help last week.<br>
I do apologize, I am totally not computer savvy which is why we chose Sparkbooth a couple years ago for our Photo Booth because it looked like we could trouble shoot most of it and then your customer service.<br>
Also, we have been shut down for over a year and now just getting up and running with all the mandates.<br>
SOOOO…we did purchase the Sparkbooth 7. We installed it on two of our computers. I have a few things going on that i need direction on.<br>
1. When we installed it on our first computer, (with the key), when we went to open it, it said it was a trial. So, we put in our key again and it worked. BUT, an email came saying that we used up our second key code. I do not know why or how seeing it was the same computer and did not give us anything but trial the first time. Then we loaded it on our 2nd computer (used for just a back up at our events). I am not sure that we will use the third key code, but wondering if we can put it “back into our account” just in case it is needed.<br>
2. On first computer (I have not hooked up back up yet), when it takes the picture, I cannot see myself in monitor on booth side. We are using an iPad and 922C webcam. The picture prints perfectly with my graphics but you cannot see yourself in monitor prior to picture being taken. I’m sure this is probably an easy fix but I cannot find it anywhere.<br>
3. With 7, it says you can change background without green screen. You listed a couple programs that take out the background. I have Affinity Design and think that I can do that in this program… altho, I’m not sure why you want to take out background as that is what you want in your photos. The thing I don’t know how to do is, when client in Photo Booth and you want to print (not using green screen), how do you insert whatever background (behind the ppl in the photo itself) you want?</p>
<p>The most important item right now is how client can see themselves in monitor!!</p>
<p>Thank you,<br>
Teresa</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-03T23:05:44Z2021-05-03T23:05:44Zweb cam<div><p>RE: <strong><em>1. ...we used up our second key code.... but wondering if we can put it “back into our account” just in case it is needed.</em></strong><br>
You do not lose Activation's... READ HERE<br>
<a href="http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations">http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...</a></p>
<p>RE: <strong><em>We are using an iPad and 922C webcam</em></strong><br>
I am sure you mean you are using a Surface Pro (not Ipad) because the software will not work on an Ipad</p>
<p>The New 7.0 has a lot of new features that may have cause confusion when trying to get to the setting... some have been moved and can be frustrating... I know, I am a support team member and I still am finding it hard at times.</p>
<p>I highly suggest that we do a Skype connect and we can talk and I can help you get your new software set correctly with everything you want. Skype is free to use computer to computer <a href="http://www.skype.com">www.skype.com</a> Add me to the contacts using my email ccuvideo @ gmail . com (no spaces) It is now 7pm (ET) here let me know when a time and day is best for you.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-03T23:20:59Z2021-05-03T23:21:00Zweb cam<div><p>Hi John,<br>
Thank you for the quick reply.<br>
Can we do tomorrow/Tuesday at 9am AK time (1p EST)?<br>
Thank you!<br>
I added you in my Skype contacts…mine is this email.<br>
Thank you,<br>
Teresa</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-03T23:31:02Z2021-05-03T23:31:02Zweb cam<div><p>Tomorrow at 9am (your time) - 1pm (my time) is OK<br>
I tried using your email greatlandevents @ icloud . com<br>
and it did not bring up anyone with that email...<br>
You said you added me using my email.<br>
Can you send me a message in Skype so that<br>
we can be connected before tomorrow...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491717652021-05-03T23:34:57Z2021-05-03T23:34:58Zweb cam<div><p>AWESOME; thank you!<br>
I just sent you a message.</p>
<pre>
<code> www.greatlandevents.com <http://www.greatlandevents.com/>
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> <a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a><br>
Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a> <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event:<br>
Event Management<br>
Decor and Lighting<br>
Catering, linens & serviceware<br>
DJ and Emcee<br>
Photo Booth and Photography<br>
Commercial Chocolate Fountains</p></div>Great Land Events, LLCtag:help.sparkbooth.com,2010-04-06:Comment/491717652023-12-02T05:08:26Z2023-12-02T05:08:27Zweb cam<div><p>Sent from my iPhone</p>
<p>Begin forwarded message:</p>
<blockquote>
<p>From: Teresa Groeneweg <a href="mailto:greatlandevents@icloud.com">greatlandevents@icloud.com</a> Date: December 1, 2023 at 8:00:06 PM AKST To: "Great Land Events, LLC" <a href="mailto:greatlandevents@icloud.com">greatlandevents@icloud.com</a> Subject: Re: questions!</p>
<p>Hi John … this is old email … but , I’m at an event and I do not have the option to print more photos out of the album. I always had an option to do this. Can you let me know how to do this? Thanks</p>
<p>Sent from my iPhone</p>
<blockquote>
<blockquote>
<p>On May 3, 2021, at 2:52 PM, Great Land Events, LLC <a href="mailto:greatlandevents@icloud.com">greatlandevents@icloud.com</a> wrote:</p>
<p>Hi John, Thank you for your help last week. I do apologize, I am totally not computer savvy which is why we chose Sparkbooth a couple years ago for our Photo Booth because it looked like we could trouble shoot most of it and then your customer service. Also, we have been shut down for over a year and now just getting up and running with all the mandates.<br>
SOOOO…we did purchase the Sparkbooth 7. We installed it on two of our computers. I have a few things going on that i need direction on. 1. When we installed it on our first computer, (with the key), when we went to open it, it said it was a trial. So, we put in our key again and it worked. BUT, an email came saying that we used up our second key code. I do not know why or how seeing it was the same computer and did not give us anything but trial the first time. Then we loaded it on our 2nd computer (used for just a back up at our events). I am not sure that we will use the third key code, but wondering if we can put it “back into our account” just in case it is needed. 2. On first computer (I have not hooked up back up yet), when it takes the picture, I cannot see myself in monitor on booth side. We are using an iPad and 922C webcam. The picture prints perfectly with my graphics but you cannot see yourself in monitor prior to picture being taken. I’m sure this is probably an easy fix but I cannot find it anywhere. 3. With 7, it says you can change background without green screen. You listed a couple programs that take out the background. I have Affinity Design and think that I can do that in this program… altho, I’m not sure why you want to take out background as that is what you want in your photos. The thing I don’t know how to do is, when client in Photo Booth and you want to print (not using green screen), how do you insert whatever background (behind the ppl in the photo itself) you want?</p>
</blockquote>
<p>The most important item right now is how client can see themselves in monitor!!</p>
<p>Thank you, Teresa</p>
<pre>
<code> www.greatlandevents.com
907.344.1797 Office
907.242.3949 Direct Line
greatlandevents@icloud.com</code>
</pre>
<p><a href="https://www.facebook.com/greatlandevents">https://www.facebook.com/greatlandevents</a> Pinterest: <a href="http://www.pinterest.com/glellc">http://www.pinterest.com/glellc</a></p>
<p>Full services for your event: Event Management Decor and Lighting Catering, linens & serviceware DJ and Emcee Photo Booth and Photography Commercial Chocolate Fountains</p>
</blockquote>
</blockquote></div>Teresa Groenewegtag:help.sparkbooth.com,2010-04-06:Comment/491717652023-12-02T17:26:18Z2023-12-02T17:26:18Zweb cam<div><p>See attached</p></div>John