Keyboard issues with latest update

thomasspadaro's Avatar


30 Apr, 2021 01:52 AM

We recently updated to 7.0.84 and tonight to 7.0.85. Since these recent updates we have been having problems with the keyboard use in the application. The keys we use regularly through and event are Ctrl-P and Ctrl-A.
What I am experiencing is that after Ctrl-P to reprint the last session, the print does not happen and after this no other keyboard commands work. Not Ctrl-A or Ctrl-1 and others. As long as we don't hit Ctrl-P things buzz along fine.

Windows 10
Sparkbooth DSLR 7.0.85

  1. Support Staff 1 Posted by Joe Connell on 30 Apr, 2021 02:04 AM

    Joe Connell's Avatar

    Can you send a Request Support from that computer
    2 ways to do it - (1) from the About page Request Support
    (2) from the main screen hold down the Ctrl+Shift+9 keys
    all at the same time
    This will send up more info about your system to review

  2. 2 Posted by thomasspadaro on 30 Apr, 2021 02:12 AM

    thomasspadaro's Avatar

    will do that now

  3. Support Staff 3 Posted by Joe Connell on 30 Apr, 2021 02:23 AM

    Joe Connell's Avatar

    RECEIVED your Support Request
    John will review it and get back to you

    John is the owner/creator of Sparkbooth

  4. 4 Posted by thomasspadaro on 30 Apr, 2021 02:25 AM

    thomasspadaro's Avatar

    Thanks, if I can help in anyway let me know, gather logs or anything.

  5. John closed this discussion on 15 May, 2021 05:48 PM.

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You can use Command ⌘ instead of Control ^ on Mac